My 32 year old son son is deaf autistic and stays annually at the best western Penticton for his Christmas visit. This year we were told there would be no room cleaning on Christmas or boxing days. Okay, however the 3 following days had no cleaning as well. His rooms garbage was overflowing and his floor needed a vacuuming but this didn’t happen. Paige at the front desk, during checkout, told me that we had to make arrangements for this with the front desk during our stay. No where was this written down in the room, and it was not mentioned to us at check in. Also our son does not speak, he did not know what to do about this. I asked for a room credit or ‘something’ but was told that there was nothing Paige could do. My wife and I were not impressed. less