Best Western Inn at Penticton

The Location is great because it's very close to skaha. But this hotel needs a serious upgrade. The stairs to get to and floor are steep a little rickety. The cleanliness is ok. Considering it is still covid though, it should be excellent. There was a used contact lens case on the floor in the bathroom, right under the sink. Goes to show how well the staff are cleaning. The beds are extremely hard. For the price of the hotel..3 nights $1000, I expect better comfort. I could stay in a older motel if I wanted bad beds. The outdoor pool area is great and so is the grassy area Front desk staff are never overly pleasant. I understand it's busy and summer...but a smile goes a long way. I've stayed here for 5 years. Unfortunately I will try somewhere new next year, as my complaints are usually the same and nothing ever seems to be fixed less

Front Desk answered our phone call and immediately assured us that he would hold a room for us. When evacuated from Oliver BC fires, he understood that it was important to know we had a place to stay. When we needed a second night, GM Kelly let us stay in first room until next room was ready. This saved us lugging 2 dogs and all our stuff to the car while room being prepped. Hotel was booked full and we were lucky there was a cancellation. Kelly and her team made sure to offer it to us in these harrowing circumstances. Thank you to everyone at the BW Penticton! You guys rock! less

This BW is a great location to vacation with a large group of friends & family with the large grassy courtyard, outdoor pool, & indoor pool, 2 blocks from the beach. Lots of parking for boats and trailers. Friendly and helpful staff! My kids can’t wait to go back again. less

Stayed for a few nights just to get away since travel has been restricted with Covid. Upon arrival, my wife went to check in, not realizing only one person allowed in, she went outside and watched the gentleman's wife walk in and not be asked to wait outside. Once she got in to register, another person came in and stood right inside the door and nothing said to her about one person only. Our room was right next to the mechanical room and seemed like every 20 minutes this horrible sound like an industrial vacuum happening, vert disturbing and carried on all night as well. TV in bedroom on a stand and can barely walk by it to get to bed, maybe consider a smaller TV and put on the wall. Kitchen was stocked well enough but dishes old and could use a change up. The sheers on the patio door were stained and you could see where they had been mended. Couch also had stains, and the room had an odor to it. Breakfast was available for the first time since Covid, you had to go it but wS a good selection. Last morning wanted breakfast in our room, stove didn't work. Property really needs an update. Weren't acknowledged as an Elite member until last minute after checking in. less

We had a very pleasant 3 night stay here with our dog Lola. We live in town but had work being done at our home so i had to set up a full computer desk and work from the hotel which worried me regarding the internet not being high speed, it was, not an issue at all! The staff were amazing, friendly and super helpfull. And the take away breakfast did not disappoint. I would stay here again forsure and recommend to family and friends. Thanks to the staff again for being so great! less