Front Desk staff make all the difference.
Like the subject line says, it was the quality and the professionalism of the Front Desk agents that made all the difference. BW is a solid and reliable choice for a hotel so when something is extrao... more
Like the subject line says, it was the quality and the professionalism of the Front Desk agents that made all the difference. BW is a solid and reliable choice for a hotel so when something is extraordinary it deserves to be shared with others. As the "face" of the hotel the front desk staff definitely showed that they were making the customer the most important person. I felt like they were welcoming me into their own home rather than a hotel , which after a long drive in not the best weather conditions made me feel like I was home .
Thanking you for not being average and not being happy with "good enough". less