Best Western Inn at Penticton

We enjoyed the pool and we slept well. We had issues with the TV not working and the AC being too cold. We were unable to resolve either issue and it was too late in the evening to have the hotel address them. Over all it was a good stay and I would recommend the hotel. The peak season prices are a touch on the high side though. less

This hotel is more of an older Best Western, but overall kept up nicely. The outdoor pool and little common area outside is great for family's looking to have BBQ during the summer. Due to covid this year we did not use the pools. less

I sent a message via the Best Western website 3 times asking to confirm a pet friendly room. Nobody replied to me. I finally called the hotel and the lady on the phone needed some manners. Even though you are a discounted hotel, some customer service still required for paid customers. Inconsistency on pet charges on the website. Don't pride yourself for long history of great brands if you do not employ people who can deliver, please, you are ruining your brand repetition. I might as well stay in a 2 star motel. less

This was our first time staying at Best Western in Penticton BC. Great outdoor area and pools. We booked a 2 bedroom online and was deceived by room types.There was 5 of us to this room and they classified 2 bdrm with 1 room 2 queens separated by sliding doors that could not close properly. The entire "suite" room was very dirty, old food left in cupboard from previous ppl. Earwigs. Mold. The fridge was the size of 2 mini fridges stacked on top of each other. Breakfast box was not edible. We stay in Penticton every year at another place. This place is definitely not worth the price you pay. Overpriced for the room we got. Due to covid there was not housekeeping(understandable) but they did not replenish or put extra of towels, toilet paper, coffee, garbage bags extra bedding to make up for no housekeeping. We stayed 4 nights. less

My family of 6 stayed here in a 2 bedroom suite. Our suite was comfortable, but a little small for the size of our family, but that was not unexpected. I found the beds comfortable which is good because I can have trouble sleeping in hotel beds. We did run into some service issues, and cleanliness issues but after speaking to the manager, they were resolved to our satisfaction. (The staff could be a little more accommodating and empowered to make decisions, rather than having to take problems to the manager). The best thing about this place is their courtyard. It has lots of shade and patio tables. The barbecues and barbecue stations are well maintained and of decent quality. The suite kitchens can be better equipped. Our knives were dull, probably because of the glass cutting board. There were no oven trays which would have been helpful to use the oven. There is very little counter space to prepare food. We can recommend this place if you are not looking for anything fancy. We found it to have great value, and are planning to stay here again. less