17/04/2018 Phyllis10, Holbrook, New York
We have been coming to this hotel for years, this time there was some kind of dog show gong on when we were there. We feel that when I called to make the reservation that we should have been told tha... more
We have been coming to this hotel for years, this time there was some kind of dog show gong on when we were there. We feel that when I called to make the reservation that we should have been told that there would be SO many dogs there. Don't get me wrong, we love dogs...but these dogs were everywhere and they were yappers!! Barking all day, all night long! I guess people left them alone in the rooms, which is terrible! After we checked in and went to the room, the barking started. We waited a little bit and when it didn't stop my husband called the front desk. The girl that answered the phone said if it is still going on tonight we will see what we can do!! The weather was beautiful so we slept with the window open and all night long people walked their dogs outside our window and talked to each other, not quietly either!! On a good note, the hotel has done some renovations and it looks good. The room had new furniture, but the same old tired looking couch, why leave one old thing in the room? Doesn't make sense to me! What they really need is some new pillows, the pillows that they give you are about half the size as a standard pillow! It looks like a baby pillow! Please get real pillows!! less
eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks so much for staying with us. We are a pet friendly hotel, but we did host a dog show in our Conference Center which resulted in an unusual number of pets. We require all pet owners to sign an agreement to control noise or else they are not allowed to stay.
I apologize if some of the pet owners did not abide by the agreement. The privacy and comfort of all our guests is a priority for us.
Please contact me directly if you wish to discuss.