Renovated rooms and hallways
19/06/2018 Carmen J, Shortsville
A year and a half ago I said I probably wouldn't be back. But the group I was with said the hotel had been recently renovated and it was more efficient to stay onsite for our cat show, so I gave it a... more
A year and a half ago I said I probably wouldn't be back. But the group I was with said the hotel had been recently renovated and it was more efficient to stay onsite for our cat show, so I gave it a go.
I arrived a little before 11pm on a Friday evening. At check in, Rosa cannot find my reservation. I give her every last name it could be under (being married, divorced and remarried things get confusing sometimes!) and she can't find me. I find my confirmation in my email and give her the folio number. She finds that my room is already checked in. She calls the room to find out yes it is occupied. The person who was checked into my room shared the same last night, so upon check in he gave his last name and the evening clerks grabbed the first one. Never confirmed his payment method, my CC was still on the room (he was a direct bill with the group, I was not.) After about 30 minutes Rosa was able to come up with a room for me, and discounted my rate $7/night for the trouble. Sunday afternoon the group leader is at the front desk so I stopped over to ensure that the room that had been accidentally checked in indeed had the correct billing info and that my CC would not be charged. The desk clerk there noted in the file to use the different card, not mind. Here it is Tuesday and on my bank statement, I have two charges. One for my room and one for the accidentally checked in room. I've called the hotel and they claim the charges will be reversed and I should see the credit come through. So my biggest gripe is with the front desk clerks who need to be verifying who is going into the room and the payment methods they are using, and changing accordingly. This hotel was sold out all weekend, things would not have been very pleasant had Rosa not been able to jockey some things around and find me a room.
The room itself has indeed been refreshed. I wouldn't call it renovated as it's still the same old walls, same dirty ceiling tiles. But carpeting, bedding and furniture is all new. All light fixtures worked, water pressure in shower good, plenty of outlets to plug electronics and chargers into. Bed comfortable. Breakfast each morning was excellent.
It's a convenient property for the group I show with and is one of a very few that accept animals.
The one banquet room that our show uses is very dimly lit. When they get to renovating that area lighting should be improved.
But it's a nice location convenient right off the highway. My biggest gripe is the incompetent desk staff (except Rosa, she was pretty awesome!) less
Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks you so much for staying us. I regret that there was confusion about your booking and then about the subsequent billing and method of payment. I assure you this was not typical but due to the large group booking for the show.. Please contact me directly with full information and I will assure you that we will correct.
We have completed major room renovation with new furniture, beds/ mattresses, carpets and new breakfast area. Our pool will reopen this week after renovation and of course our beautiful grounds are being landscaped.
We are also the only pet friendly hotel in the area. I hope you will return in the future and give us a second chance.