Inn at Face Rock Serves the Management, Not the Customers.
We came at 3:20 PM to check in, but the room wasn't ready. We had no cause to complain because check in is at 4:00 PM and Check Out was at 11:00 AM. Why, for close to a $200 / night room, do they need... more
We came at 3:20 PM to check in, but the room wasn't ready. We had no cause to complain because check in is at 4:00 PM and Check Out was at 11:00 AM. Why, for close to a $200 / night room, do they need five hours of prep time?? There was a lovely gazebo with a picnic table in it on the lawn, but we were told that we were not allowed to walk on the grass, and there were no walkways to the gazebo that didn't involve walking on the lawn, so it was just decorative, a tease. There was precisely one public room with a view of the ocean and large panoramic windows, but it is used as a storage and staff dining room. It contained stacks of old mattresses and had electrical outlets that were disassembled and had wires with wire nuts sticking out of them. At least it wasn't locked. To be fair, the free hot breakfast was one of the best that I have ever had, with many great well prepared choices and attentive staff, and the coffee wasn't just acceptable, it was good, and that also was true for the complimentary coffee in the lobby (surprising!) The front desk staff did try to be friendly and helpful while telling us we couldn't walk on the grass. (But for the excellent breakfast and coffee, I would have given one star. It is hard to have a leisurely visit when you have to wait to get into your room, and hurry up and get out in the morning. It's great for management, not for customers.) less
John M, General Manager at Best Western Inn at Face Rock, responded to this review
Sounds like there was a little confusion during your stay, I will let you know that you certainly can walk on the grass. We have lots of lawns and we are a pet friendly hotel so I apologize if you got some bad information. Some times we recommend the people not walk on the grass after rain storms since the lawns could soak your shoes. It also sounds like you ended up in a storage area in one of our buildings I appreciate the information and I will make sure the door stays locked when not in use.
It sounds like you had an enjoyable stay otherwise and we hope to see you again.