Best Western Inn at Blakeslee-Pocono

I was trying to give this establishment no stars, however, the site does not allow that. I am writing this review because I stayed at this Best Western 3 times in a four month period. My brother lives approximately 3 miles from this location, so the location is very convenient. The first time I stayed, upon removing the blankets to lay down, I found hair all over the sheets. I proceeded to look around because I was told the room was "sanitized" because of Corona virus, I found more hair in the bathroom as well. I took pictures and went to the front desk person to show them. I tried to be understanding because maybe they were short staffed due to corona, The woman refused to look at the pictures and basically told me I was lying. The next time I stayed the same thing happened, only this time they gave me a discount on my stay. Finally over Thanksgiving I returned to the same location, before my arrival my brother and his wife went to clean the room themselves, again finding hair in the bathroom. During my stay my husband found an old pair of woman's underwear tucked between the night stand and the bed, when I complained I was told there was nothing they could do because I was checking out and upon further complaining I was told if I was unsatisfied with the cleaning I could find another hotel to stay at. Needless to say I WILL NEVER STAY THERE AGAIN!!!! My entire family and a lot of friends were staying there and due to this as Jason put it I will find another place to stay. less

Stayed here for 2 nights. Check in rep was nice and informative. Covid precautions: masks required and they don't have seating the dining area. Breakfast is grab n go which consists of water bottle, yogurt, bagel, fruit n snack bar. Pool is open but not the sauna (which I wish they would have mentioned on the website when booking). Pros: room was spacious. They still provide housekeeping service. They have a hot chocolate and coffee station near the lobby. Room includes a fridge and microwave. Cons: beds were small, think they're Full size not Queen. The tv was also small and the picture quality wasn't good. Wish the best western app allows you to check in on the app and pick your room. less

Decent, utilitarian style BW. The kids enjoyed the warm water in the pool. I was not crazy about the bagel-donut style item in the breakfast bag, quite lame for NY/PA standards. (Other school-like breakfast to- go collection,I guess, is justified by the ever-lasting COVID. The late check out request at no charge was met with a uniform" No late checkouts" answer by the person at the front desk. Fine, but there were barely people at the hotel and extra half an hour for the kids to take a shower after swimming would have made our stay more pleasant. less

I was not greeted upon my arrival at 2am lady had her head down, demanded we wear mask. Wasn’t professional, didn’t make me feel like a valued customer. Everything else in the hotel was beautiful, room was comfortable, bed had quality feel. Room was clean. less

The hotel and our room were very clean. It was quiet at night which is a big deal for me. The front desk and cleaning staff were very friendly and helpful. They made it very convenient to travel with our dog. The breakfast is in a convenient to go bag right now due to covid. It was a very pleasant stay. less