I was trying to give this establishment no stars, however, the site does not allow that. I am writing this review because I stayed at this Best Western 3 times in a four month period. My brother lives... more
I was trying to give this establishment no stars, however, the site does not allow that. I am writing this review because I stayed at this Best Western 3 times in a four month period. My brother lives approximately 3 miles from this location, so the location is very convenient. The first time I stayed, upon removing the blankets to lay down, I found hair all over the sheets. I proceeded to look around because I was told the room was "sanitized" because of Corona virus, I found more hair in the bathroom as well. I took pictures and went to the front desk person to show them. I tried to be understanding because maybe they were short staffed due to corona, The woman refused to look at the pictures and basically told me I was lying. The next time I stayed the same thing happened, only this time they gave me a discount on my stay. Finally over Thanksgiving I returned to the same location, before my arrival my brother and his wife went to clean the room themselves, again finding hair in the bathroom. During my stay my husband found an old pair of woman's underwear tucked between the night stand and the bed, when I complained I was told there was nothing they could do because I was checking out and upon further complaining I was told if I was unsatisfied with the cleaning I could find another hotel to stay at.
Needless to say I WILL NEVER STAY THERE AGAIN!!!! My entire family and a lot of friends were staying there and due to this as Jason put it I will find another place to stay. less