Be warned. Dont stay
17/10/2019 mistymoo31, Pittsburgh, Pennsylvania
Awful- staff treats you poorly except 1 housekeeper. Heavy set woman at front desk made the breakfast guy give her food then get her salt and pepper while she sat on her butt. Dont go!!! I travel freq... more
Awful- staff treats you poorly except 1 housekeeper. Heavy set woman at front desk made the breakfast guy give her food then get her salt and pepper while she sat on her butt. Dont go!!! I travel frequently and have stayed at the best western in Harrisburg. This is the worst hotel stay and staff I have ever encountered. They messed up my reservation I booked online, courtesy call for late check in, checked in 1130pm, they gave me someone else's reservation, sent my parents and my 14 year old labrador to the wrong floor and room type. The front desk just stares at you and rolls their eyes. They are not friendly here. I would be ashamed to me the manager or owner of this staff. Please be warned and take caution. A further drive would be worth not staying here. less
jws5512, Group Sales Coordinator at Best Western Inn At Blakeslee-Pocono, responded to this review
We again apologize for the issue that occured when you checked-in. It was an unfortunate accident and we have spoken with our front desk team in order to avoid similar mistakes going forward. As our front desk attendant informed you, we did take an additional discount off of your reservation due to this. I would also like to apologize on behalf of our entire team if you felt anything other than welcome during your stay. We pride ourselves on providing a warm and welcome environment for our guests and we regret that you did not feel welcome.