Best Western Hotel in Florence SC exit #164 off I95 is not the best hotel to stay in. The lady at check in is not all that helpful and attitude seems to need some improvement. Then the hotel hit you for a $100.00 security deposit in case you cause damage to the room during your rest stop. The room is poorly maintained and the climate control system makes you either too hot or too cold, hard to adjust. Parking is abundant but I would say it needs more security lights. My wife and I checked in and then shortly thereafter decided not to stay. Well the hotel clerk did not want to reverse the charge on our credit card so we called BW corporate and they handled the situation very politely and professionally. This all points to the fact that not all BW hotels are worth staying overnight. A final observation, the hotel clerk did not even offer us another room after we indicated the issue with the climate control conditioner as I doubt she cared about our comfort or business
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