This Best Western is exactly what you'd expect: pretty basic, in a small uninteresting town, next to the expressway. We stay here because we have a child at Oberlin College about 20 minutes away. Ther... more
This Best Western is exactly what you'd expect: pretty basic, in a small uninteresting town, next to the expressway. We stay here because we have a child at Oberlin College about 20 minutes away. There's nothing that makes it stand out and you basically stay here because you need a bed for the night. But in fact, it does stand out - because of the staff.
We have stayed here a couple of times. Both times the manger and front desk staff were cheerful, on the ball, and accommodating. During this visit we checked in late and the staff person at the front desk said, " did you know you had a smoking room?" We did not - it was a mistake. She immediately shifted us to another room.
Although our room was marked non-smoking, it seemed to us that someone had been smoking there anyway. But we were exhausted so we just fell into bed. The next morning, after chatting with the extremely cheery, friendly manager during breakfast I asked if there was any way at all we could shift rooms and explained why. She had us moved in a minute with no fuss. Better: shortly thereafter I (without much hope) asked her if they had a couple of safety pins. She and her colleague actually dug around until they found a few for me. She also remembered us (or, at least, remembered our name) from the previous time we had stayed!
Later in the day we realized that we had left a six pack of soda in the old room. We figured that was that, but just in case, that night we checked at the desk. The clerk quickly brought our six pack out - in a plastic bag - labeled for us.
As we noted, it's just a Best Western near the highway. But given that we have four years of visiting Oberlin, it's nice to have a place nearby with such great people on staff. less
Sue R, Manager at BEST WESTERN Inn, responded to this review
thank you so much or taking the time to send us a review. we look forward to serving your future lodging needs