I chose this place because of the generally positive reviews, and honestly, I think a lot of people may have reviewed the wrong hotel. That's the only explanation I can think of for so many positive reviews.I try to be as considerate and understanding as possible with hotels for obvious reasons, but this place was pretty much a dump. The parking lot is small and awkward to maneuver. There don't seem to be enough parking spaces for the number of rooms. The lobby and breakfast area have been recently renovated, but the hallways, stairwells and rooms are a different story. Dingy, rarely (if ever) cleaned carpet and filthy walls and doors were especially prominent in the stairwell. This is supposedly a smoke-free property, but the first thing I noticed upon entering the hallway and my room was that it smelled like a combination of a music festival, an ashtray and Aunt Susan's musty 50-year-old couch. Cleanliness was a big issue in my room. There was a chewed-off fingernail stuck on one of the headboards and there were stains everywhere. One of the hand towels was covered in yellowish stains, a bottle cap was left on the floor, and finally, there were dried drops of what I hope was toothpaste on the sink. I know housekeeping doesn't have much time to clean each room, and I certainly don't expect a budget hotel (or any hotel) to be a perfect sparkling beacon of cleanliness, but I do expect to not find "leftovers" from other guests. I couldn't figure out how to turn the shower on after trying everything I could think of and I was too exhausted to call the front desk for a room change, so I can't comment on water pressure. Honestly, I probably wouldn't have been any cleaner after a shower in this place than I was without one. Everything else, though extremely dated, worked fine and the AC was running nice and strong. The bed was comfortable enough and aside from the usual people walking down the hallway, it was pretty quiet. I kept the TV on all night, and that, along with the intermittent AC, provided enough ambient sound to drown out any noise that may have kept me awake otherwise. I was pretty shocked that I didn't wake up with any bedbug bites. Aside from all the negatives, the staff were very friendly and helpful and the covid-era prepackaged breakfast (2 small muffins, granola bars and bottled water) was decent. If you're thinking about staying here, I'd advise you to either strongly consider an alternative or lower your expectations to their lowest level. less
B W, General Manager at Best Western Inn, responded to this review
I am very sorry you did not enjoy your stay and for not meeting your expectations. We are working with our staff to improve on cleanliness standards. If there is anything we can do please contact the hotel directly.