09/10/2019 Dean K, Camp Hill, Pennsylvania
This was our second stay at this property. Although this wasn't our first choice (the hotel we originally were going to book had multiple recent negative reviews due to pest issues), it certainly was ... more
This was our second stay at this property. Although this wasn't our first choice (the hotel we originally were going to book had multiple recent negative reviews due to pest issues), it certainly was worth the few dollars extra. When we first arrived, the room we were assigned, a non-smoking room, smelled strongly of stale cigarette odor. We notified the front desk and we were promptly reassigned to a different room. While the room shouldn't have been an issue in the first place, I was very satisfied with how it was resolved. The hotel was very clean and peaceful. It has a nice pool area which was kept reasonably clean (unfortunately no spa/hot tub for the adults...) The room was well kempt, beds were quite comfortable, bathroom was small but clean. All the staff we interacted with was very pleasant and seemed to have a genuine interest in being helpful and ensuring we were satisfied, regardless of their role. The breakfast bar was kept well-stocked with fresh food, right up to the end of breakfast hours. Food quality was satisfactory and the selection was very good. Overall, I was really impressed with this stay and feel that this was a great value for what we received. If we are in the area again, I wouldn't hesitate to stay here again. less
Sue R, General Manager at Best Western Inn, responded to this review
First off let me start by thanking you for staying with us, I happy we were able to resolve the cigarette smell quickly. I look forward to seeing you when you are in the area again.