Unclean, uncomfortable and noisy.
Check your windows when you get to your room. Mine was unlocked and almost impossible to lock shut. The freeway noise is very loud from this hotel location. The room is outdated and everything is s... more
Check your windows when you get to your room. Mine was unlocked and almost impossible to lock shut. The freeway noise is very loud from this hotel location. The room is outdated and everything is so worn no amount of cleaning could fix it. The bed was extremely uncomfortable and the carpets were stained. Pay $20 more and stay at a better spot. less
Tiffany Grist, General Manager at Best Western Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay.
Definitely we want to provide a comfortable stay for our guest's. It seems we have missed the mark. If you would have came to the front desk and let us about any of issue u had we could have try to do our best immediately for fix it, as this is not something we want any guest to experience. We thank you for bringing this to our attention, we are going to look into it and have the issue taking care of.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 209-723-2163.
Best Western Inn