Best Western Inn

Even after Labor Day, prices are high in the Santa Cruz area for rooms. This one was not cheap, but more reasonable than most. I would not recommend the neighborhood for walking, especially families with kids and females alone, it was not good, on the outskirts of downtown they said. Booked this room months ago and asked for a room on the second floor. Was given a room on the first floor, not sure why, but I could hear noise and foot steps from above and road noise from the adjacent freeway. Room was functional and appeared to have been renovated recently, although room was small. The A/C is a unit that runs once you turn it on, but does not turn off totally on it's own, cools the room down nicely, but it is noisy. less

We stayed for 2 nights during the worst heat wave in the last 50 years. A/C worked REALLY WELL, for which we were extremely grateful. The hotel is located right at the entrance to the freeway, and you can miss it if you don't see the BW sign. Parking lot is a bit tight, but manageable. Staff were pleasant and helpful, our room was clean and well-kept. And the coffee in the morning was surprisingly good! less

I rate this hotel as average because that's the result you get from it. Clean decorated room, comfortable bed, great television. Friendly hotel staff and a good continental breakfast. The only issue I had with my stay was that there was a bit of false advertisement. I purchased the room with the jetted tub because of other online review and pictures which showed a luxurious jetted Jacuzzi. Upon my realization it was just a normal bath tub with added jets. They did refund us a mere $50, but still the pics NEED to be updated. less

Stayed 4 nights while exploring the area, 2 adults and 3 kids. Located at the end of highway 17 and not far from highway 1. The location is still reasonably quiet and we slept well with windows ajar. The reception area was nice. The receptionist efficient. They had a city map with restaurants marked which was helpful (but it could use a legend saying what kind of restaurant for people unfamiliar with the chain names and local names). The room was clean and well kept. The decor was over average for this kind of motel. The beds comfortable. The bathroom typical. The breakfast was typical. The breakfast attendants were attentive and offered help with making waffles. Only one parking space pr. room. less

We were a little skeptical seeing the surrounding area, and the exterior of the actual hotel is average. The rooms have been upgraded and were great. The breakfast was good and the breakfast attendant was on the ball and went above and beyond. He was great! less