Best Western Inn

126 Plymouth Street, Santa Cruz, California, 95060-2932, United States
based on 254 reviews Trip Advisor Logo
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Best Western Inn

Experience the best of this laid-back beach town while relaxing at the Best Western Inn, just minutes from the bustling boardwalk, downtown and the perplexing Mystery Spot.

This quaint, centrally-located Santa Cruz hotel is just minutes fro
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Inn

Traveller Overview:
3.5 Rating: 254 reviews
Excellent 26%
Very Good 33%
Average 18%
Poor 10%
Terrible 10%
Rating

Joeyh1995, wrote review 25/05/2020

Sad

Literally the worst customer service i have ever experienced. Constant rudeness & attitude from staff. Super disappointed. “Managers” extremely unprofessional definitely will never stay at this hotel ... more

Rating

rachaelo678, wrote review 28/01/2020

Great hotel for the price

Hotel has decent location easy to get to all the attractions. Rooms were clean. We were on a family vacation so wetook advantage for it being near grocery stores and used the microwave to help keep co... more

Owner Response
The Best Wester... I, General Manager at Best Western Inn, responded to this review
We are absolutely delighted that you were pleased with your stay. You were able to travel when our rates were very reasonable, but the sterling quality of our hotel remained the same.. We are so happy that you got to enjoy beautiful Santa Cruz when you did - the winter is a very special time here: the flowers are blooming and it's not too crowded. When we can all travel again, we look forward to you staying with us, hopefully soon. We have a really nice and convenient location and very friendly staff. We are happy that you were treated so well. Thank you so much for your review!
Rating

822stacym, wrote review 13/01/2020

Family Christmas/ Sonoma

Went to see various sites on our own after family gathering. Found BW-Santa Cruz upon exiting The Mystery Spot. Got a suite for a great price! Manager (a) provided great info/service abt various ne... more

Owner Response
The Best Wester... I, Manager at Best Western Inn, responded to this review
Thank you so much for your kind words. It was really a delight having you as our guest. You really brightened my week. We try every day to surpass the expectations of our guests and give them with the very best. It makes us so happy to provide a place where our guests feels safe, comfortable and secure. We want our hotel to be a home away from home. Thank you so much for recognizing our efforts. We do have extremely friendly staff members. You really are wonderful. I really appreciated meeting you. I was grateful to provide a nice place for you. We wish you all the best in this coming year.
Rating

kablu2020, wrote review 06/01/2020

Easy to access from Freeway, but not noisy

Neat little establishment, easy to drive to and although not on the waterfront, the beach and Boardwalk are just minutes away. I stayed alone in handicap accessible room and was both comfortable, and... more

Owner Response
The Best Wester... I, Manager at Best Western Inn, responded to this review
Thank you so much for your kind review. Everything that you said was true. We do have an extremely convenient location and it is surprisingly quiet for how close we are to the highways. We really appreciated having you as our guest. We try every day to surpass the expectations of our guests and give them with the very best. It makes us so happy to provide a place where our guests feels safe, comfortable and secure. We want our hotel to be a home away from home. Thank you so much for recognizing our efforts. We do have extremely friendly staff members. We thank you for being our guest and for saying such nice things about us.
Rating

Julie M, wrote review 19/11/2019

post op recuperation

We were in town for a post op stay while a house in another area was closing escrow. We specifically sought out a comfortable bed and were properly rewarded...nice and restful, quiet, with accommodati... more

Owner Response
The Best Wester... I, General Manager at Best Western Inn, responded to this review
Thank you so much for choosing to stay at Best Western Inn, Santa Cruz. We value and appreciate all of our guests and we really appreciate you. You had such kind things to say and it really means the world to us. It is always nice to hear positive feedback. We try to exceed guest expectations and it look as though we have. We hope to see you again soon, hopefully for a relaxing and enjoyable stay. All the best!