Best Western Inn

126 Plymouth Street, Santa Cruz, California, 95060-2932, United States
based on 256 reviews Trip Advisor Logo
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Best Western Inn

Experience the best of this laid-back beach town while relaxing at the Best Western Inn, just minutes from the bustling boardwalk, downtown and the perplexing Mystery Spot.

This quaint, centrally-located Santa Cruz hotel is just minutes fro show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
126 Plymouth Street, Santa Cruz, California, 95060-2932, United States

Reviews of Best Western Inn

Traveller Overview:
3.5 Rating: 256 reviews
Excellent 26%
Very Good 33%
Average 18%
Poor 10%
Terrible 10%
Rating

479lynrich, wrote review 09/08/2020

Housekeeper calls all the shots here!

I was horrified when I was charged $90 for a two inch stain on the bottom fitted sheet. My final printout of my itinerary showed I spent $560 at Best Western for the suite I rented. Also I’m a high ra... more

Owner Response
The Best Western Santa Cruz Inn, General Manager at Best Western Inn, responded to this review
We sincerely apologize that your stay was not restful. We want everyone to have a positive experience while they are our guest. Most of our reviews are very positive. Most people love staying here and have a wonderful time. We want to exceed guest expectations and give them the very best. The Housekeepers are instructed to not ever engage with guests. She reported that there were several items that were damaged and/or missing - however, the Front Desk Agent or General Manager should have interceded and helped you directly. We could have explained the replacement cost for these items and the resulting charges that were applied as a consequence. . We are well trained in Customer Care and could have been more helpful. We really care about our guests and want them to have a pleasant stay. We have a high regard for our guests. This is a wonderful learning opportunity for us all. Thank you for bringing it to our attention.
Rating

Lorena R, wrote review 06/08/2020

My Birthday Retreat

I treated myself to a trip on my birthday. This was a good place to stay, close to the Santa Cruz Beach Boardwalk (my main destination). The room was clean and comfortable. The only problem I had w... more

Owner Response
The Best Western Santa Cruz Inn, General Manager at Best Western Inn, responded to this review
Happy birthday! We really appreciated having you as our guest. We try every day to surpass the expectations of our guests and give them the very best. It makes us so happy to provide a place where our guests feels safe, comfortable and secure. We are truly honored that you celebrated you Birthday with us! It makes us so happy that you had a pleasant time while here. We do have extremely friendly staff members. We want our hotel to be a home away from home. Thank you so much for recognizing our efforts.
Rating

Joeyh1995, wrote review 25/05/2020

Sad

Literally the worst customer service i have ever experienced. Constant rudeness & attitude from staff. Super disappointed. “Managers” extremely unprofessional definitely will never stay at this hotel ... more

Rating

rachaelo678, wrote review 28/01/2020

Great hotel for the price

Hotel has decent location easy to get to all the attractions. Rooms were clean. We were on a family vacation so wetook advantage for it being near grocery stores and used the microwave to help keep co... more

Owner Response
The Best Wester... I, General Manager at Best Western Inn, responded to this review
We are absolutely delighted that you were pleased with your stay. You were able to travel when our rates were very reasonable, but the sterling quality of our hotel remained the same.. We are so happy that you got to enjoy beautiful Santa Cruz when you did - the winter is a very special time here: the flowers are blooming and it's not too crowded. When we can all travel again, we look forward to you staying with us, hopefully soon. We have a really nice and convenient location and very friendly staff. We are happy that you were treated so well. Thank you so much for your review!
Rating

822stacym, wrote review 13/01/2020

Family Christmas/ Sonoma

Went to see various sites on our own after family gathering. Found BW-Santa Cruz upon exiting The Mystery Spot. Got a suite for a great price! Manager (a) provided great info/service abt various ne... more

Owner Response
The Best Wester... I, Manager at Best Western Inn, responded to this review
Thank you so much for your kind words. It was really a delight having you as our guest. You really brightened my week. We try every day to surpass the expectations of our guests and give them with the very best. It makes us so happy to provide a place where our guests feels safe, comfortable and secure. We want our hotel to be a home away from home. Thank you so much for recognizing our efforts. We do have extremely friendly staff members. You really are wonderful. I really appreciated meeting you. I was grateful to provide a nice place for you. We wish you all the best in this coming year.