Best Western Inn

126 Plymouth Street, Santa Cruz, California, 95060-2932, United States
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Best Western Inn

Experience the best of this laid-back beach town while relaxing at the Best Western Inn, just minutes from the bustling boardwalk, downtown and the perplexing Mystery Spot.

This quaint, centrally-located Santa Cruz hotel is just minutes fro
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
126 Plymouth Street, Santa Cruz, California, 95060-2932, United States

Reviews of Best Western Inn

Traveller Overview:
3.5 Rating: 268 reviews
Excellent 26%
Very Good 33%
Average 18%
Poor 10%
Terrible 10%
Rating

Joni J, wrote review 21/09/2021

Very nice for the price

I was pleasantly surprised by this hotel. I got a room toward the back of the property and it was very quiet, with comfortable bed and nice decor. Wifi worked great, and I was impressed with the free ... more

Owner Response
The Best Western Santa Cruz Inn, General Manager at Best Western Inn, responded to this review
Thank you for taking the time to review our property. We really appreciate it. Please come back to see us when you are in the area.
Rating

Elizabethfirst, wrote review 19/08/2021

excellent customer service, but not a good neighborhood

The front desk clerks were welcoming and very helpful - They get five stars. The room was clean and had all the usual amenities. The door was quite sticky and hard to open from the inside. Breakfast... more

Owner Response
The Best Western Santa Cruz Inn, General Manager at Best Western Inn, responded to this review
Thank you for taking the time to review our property. We really appreciate. We do have a really great staff that we are very proud of. We have notified maintenance of the 'sticky' door. We are also looking for non-pork options for breakfast sandwiches/burritos. Overall, it sounds like you had a nice stay, and we are happy about that. Come back and see us when you return to the area.
Rating

debkeaton, wrote review 15/08/2021

Great on the inside

This hotel is not in the best part of Santa Cruz but the owners have done the best they can to make the rooms really nice. The staff are also first rate. They did everything they could to make our sta... more

Owner Response
The Best Western Santa Cruz Inn, General Manager at Best Western Inn, responded to this review
Thank you for taking the time to review our property. We really appreciate it. We hope to see you on a return trip to the area.
Rating

Sightsee61363815585, wrote review 04/08/2021

Friendly helpful staff clean rooms

Very friendly and helpful front desk staff No issue with clean and quiet room and king size bed was comfortable with extra pillows close to pier (driving) and downtown COVID 19 breakfast had a nice s... more

Owner Response
The Best Western Santa Cruz Inn, General Manager at Best Western Inn, responded to this review
Thank you for taking the time to review our property. We really appreciate it, and we are happy you had such a pleasant stay!
Rating

snkboom, wrote review 02/07/2021

Not a family place to stay.

Room was not too clean, and the surrounding area was filled with homeless people. Not a place to be at night out and about. The breakfast promised in the morning was coffee and a tray of apples on the... more

Owner Response
The Best Western Santa Cruz Inn, General Manager at Best Western Inn, responded to this review
I'm so sorry we did not exceed your expectations when you stayed at our hotel. I can assure you that coffee and apples were not being offered for breakfast. We have a very good Grab & Go bag consisting of your choice of muffin, yogurt, breakfast sandwich, apple or orange juice, hot cocoa, hot oatmeal, cold cereals, granola bars, and more. All you had to do was ask for it at the front desk. Breakfast is served from 6am to 10 am every morning here. We will be bringing up your other concerns with our housekeeping staff. Thank you for taking the time to review our property, and we hope you give us another chance to give you excellent customer service.