Best Western Inn

This motel is conveniently located to main roadways and several dining options. The room was clean with good internet connection. For me the bed was not so comfortable (I have a bad back). The room rate was reasonable and my AARP discount helped. less

Came to Russellville for a high school fishing tournament. Reserved room 2 1/2 weeks in advance only to find out once we arrive they gave our room away. They stated it was because we did not put a credit card down- which they did not ask for. They did have a room, an inside room. Remind you we are here for a fishing tournament so we have our bass boat. This hotel was chosen because they have boat hookups. Never have we seen boat hookups that you had to drop your boat in a parking place and park your truck in another. Horrible experience and will not come back less

Booked our room in advance and check in was quick even though lady never even checked my ID which everyone always does. Unloaded my kids and baggage, went to room and opened door only to find someone else already occupying the room. I was very shocked and embarrassed. Walked back down to desk to tell them someone was in the room and they seemed surprised but not terribly apologetic. Stood there for not sure how long while the elderly couple in charge tried to find us a room. Never was given an explanation on what happened but no rooms were available for us even though I had reserved a room online. We have stayed here once before with no issues. We were offered a smoking room but we are not smokers and that is not an option for us. Lady at front desk was on phone with owner and we were told that this owner also owns 2 other hotels in Russellville one being the Fairfield Inn and we were told to go there and they would have a room for us. I was grateful to have a room to go to but we were charged the Fairfield price and not the Best Western price. I was not in the mood to argue but neither hotel will get our business again. less

I’ve been told they don’t want to employee people who need a second chance. Not fair. Wonder if any of owners or management have ever needed a second chance? More than likely because most of us have. Guess they haven’t. less

When you decide to have breakfast at Best Western you expect that they have all the spices and condiments For said buffet. Nope, not this one! The guy at the front desk just laughed when I asked him where this and that was. "If it's not there were out he says". Someone obviously isn't staying on the ball. OM&M operations, management, in maintenance are all things that need to be kept up with at all times. And they were someone's beard shavings In my sink when I first checked into my room. Like I said someone's not keeping their eye on the ball. less