Go somewhere else!
07/09/2019 James E, Phoenix, Arizona
This place is one of the worst hotels I stayed at! The first room. Room 152, had a broken deadbolt lock, hardly working a/c unit and carpet floors your feet stick to and an undersized toilet. Rick ... more
This place is one of the worst hotels I stayed at! The first room. Room 152, had a broken deadbolt lock, hardly working a/c unit and carpet floors your feet stick to and an undersized toilet. Rick at the front desk moved me to 155. It is 3am and the air conditioner wont cool the room. The knobs are also broken on it. Just found that out. The carpet is sticky and have to wear shoes to walk aroud. The toilet is made for a very small person, so good luck doing your bisiness. After driving 1,200 miles. I am too tired to move to another room considering I have to be up on a couple hours to drive. The front desk person is no help at all. I will talk to Corporate and file a complaint when that department gets there in the morming. I expected better being a Diamond Select member with Best Western. less
BestWesternHotels, Corporate at Best Western Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts