Clean Well-Lighted Place
05/02/2017 Sit10, Clinton, Massachusetts
Ruth and Amy at the front desk took very good care of our familiy's unique needs, particularly our need for flexibility on departing. We negotiated an option to choose "late check out" for a reduced f... more
Ruth and Amy at the front desk took very good care of our familiy's unique needs, particularly our need for flexibility on departing. We negotiated an option to choose "late check out" for a reduced fare if we ended up not keeping our 2nd night's reservation. They also connected us to our next Best Western stop by duplicating our reservation and requests, carrying over the membership account, and ensuring our rewards points were distributed. Really 4 star service.
Rooms were all large and clean. When booking "accessible" rooms, you must always know what your specific needs are. This accessible room was certainly wheelchair accessible; however, the bathroom was still a step-in tub rather than a walk-in. The tub chair was not designed for transfer. There did not seem to be accommodations for deaf or blind visitors, but the accessible room was on ground level with an assigned parking spot. Be sure you clarify what you need.
Complimentary breakfast in a smallish nook, but the traffic layout worked fine. Fresh coffee available all day.
Pool was closed for the season, but seemed nice. less
Ruth S, Manager at BEST WESTERN Inn, responded to this review
Thank you so much for choosing to stay with us. We know it's never easy when you travel on short notice and for a sad occasion and we hope you had a safe trip back home.
We also appreciate your comments and suggestions since we always strive to improve our guest services. Walk-in tubs are a great idea and have been discussed, also specialty equipment for hearing/vision impaired is available at the front desk if needed.
Thank you so much for staying with us!