Amazing Beds and Decor
29/04/2019 Laura B, Fayetteville, Tennessee
The Beds were best part of this stay. Now for the bad stuff. When we arrive, at 3:30pm, we were checked in by a nice young lady. When we got to our room, it hadn't been cleaned from the last person... more
The Beds were best part of this stay. Now for the bad stuff. When we arrive, at 3:30pm, we were checked in by a nice young lady. When we got to our room, it hadn't been cleaned from the last person who stayed there. There was trash on desk top, night stand, dirty towels still on floors, ashtray full of butts, and bed not made. I go back to desk and she said well they just haven't gotten to that room. We agreed we would go explore downtown and room would be done by the time we got back. We come back and the room is clean but now the TV doesn't work. The ladies that were coming in and out were making excuses for everything, almost to the point of being rude, especially the the fact that the room we were give was dirty when we arrived at 3:30pm. Then came the biggest shock of all, when we started to go to be one of the pillows has a blood stain on it. Needless to say we throw it on the floor and there was rotting food behind the night stand. We didn't eat the breakfast the next morning just checked out and left. A little disappointed! I read all the other reviews and was expecting a lot more. less
Ruth S, Manager at Best Western Inn, responded to this review
Please accept our apology this is not how we usually operate.
I have checked to see what was going on and had a meeting with the entire staff and made it clear that there is NO excuse for not having the room up to the standard I expect from all housekeeping staff.
So again I hope you accept our sincere apology and I have added 1000 additional bonus points to your BW rewards account.