11/04/2017 T2981JAnicholasr, Newaygo, United States
Had been driving all day and just wanted a clean comfortable room. We found prescription pill on night stand from previous guest when we arrived, makes you wonder the level of cleanliness. With chil... more
Had been driving all day and just wanted a clean comfortable room. We found prescription pill on night stand from previous guest when we arrived, makes you wonder the level of cleanliness. With children, glad we found it before they did. Toilet was broke and had to take the lid off the tank and manually flush it. The beds were very uncomfortable, when my wife and I laid down, we both rolled to the middle. Mattresses need to be replaced. The overall decor of the hotel needs to be remodeled and freshened up. For the money they get for hotel rooms these days, I expect more. less
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review
Thank you for taking the time to review your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 317-888-5588.