Adequate, but won’t address any problems
11/08/2019 laurie4171, Youngstown, Ohio
This hotel is in a nice location close to the National Park. It has a picturesque lake and balconies overlooking it. The breakfast is average hotel fare with waffles, eggs, toast and the like. It w... more
This hotel is in a nice location close to the National Park. It has a picturesque lake and balconies overlooking it. The breakfast is average hotel fare with waffles, eggs, toast and the like. It was hot, fresh and tasty. Some things to know about this hotel: there is no elevator so book on the first floor. Also, we stayed here for two nights, they didn’t clean our room on the second day. They only removed the dirty towels with no replacements. When I asked about this, I was told that they had to do the reservations rooms first. Since I was paying for both nights, I expected that I should receive all my services. The front desk was condescending and clearly not willing to address the issue. She grudgingly got us a set of replacement towels. The hair dryer in the room was broken. The front desk said they would send maintenance to replace it but since she didn’t even ask for our room number, I suppose I’ll be leaving with frizzy hair tomorrow. This hotel is ok if you are staying one night and don’t expect too much in the way of service. less
LukeBradley, Manager at Best Western Indian Oak, responded to this review
Thank you so much for taking the time to let us know how your recent visit was. I am so glad you enjoyed the location and how close we are to the National Park. I am so sorry for the issues that occurred during your visit. I have already spoken with our staff to ensure this does not occur again in a similar way. I hope to see you again in the future to deliver the world class service our past guest have come to know and love.