Best Western Indian Oak

Booked a hot tub suite, other than a red wine stain on the floor everything seemed okay. The main problem is that our room for $162 a night was ground floor and backed onto the parking lot. We heard some commotion outside and saw a few people standing around a bed of a truck wearing full camouflage and appeared to be putting meat bags. Now given the recent breech at the US Capitol, my wife did not feel safe and we decided to leave and stay somewhere else. I’m sure it was just hunters splitting a deer or something but again not something that you want right outside the sliding door to your room. If you stay here I would give the ground floor rooms that have sliding doors onto the parking lot a miss. If they are full then similar accommodations are available at the other hotel on the lake. Why did we leave and not complain? It is not our job to be the “world police”. I felt that my wife was maybe being a bit over sensitive but I respect her feelings and so wanted to fix everything in the least bothersome and combative way. I’m also not sure switching rooms at that point would have made her feel any more safe and relaxed. I think moving location was the best choice. Probably not for my wallet but you can’t put a price on feeling safe. I would say that since the parking lot is somewhat secluded in portion, security cameras be installed to detect unusual activity so that the hotel can investigate unusual goings-on. Just in addition this was the first hotel I have stayed at that seemed unable to assign British Airways Avios as my chosen reward at the front desk. I was directed to call the 1-800 number and talk to customer service that I will never get around to. British Airways Executive Club is shown as a Best Western partner on the Best Western website. Not sure why I had to call? Would have thought if front desk did not know how to do something that they would have a support number to call? less

4000 of my points are showing used when they were not!! I guess I will find a company that can apply rewards correctly. It's not the money, it's the fact that BW will not fix my complaint! Tired of companies that will not fix their mistakes! less

I enjoyed my stay, the place was clean. I enjoyed the lakeside view as well as the hot tub. I would recommend the lakeside view with hot tub. I plan on visiting again. They use to have a spa where you could get a great massage, Manicure, pedicure and facials. less

The accommodations were OK, but the room had a terrible smell. It was moldy and dirty smelling. The beds felt damp when we got in them because it was so moist in the room. We realized the smell was probably partly because of all the goose poop that had likely been tracked inside from the patio area overlooking the lake. It was like a moldy/pet shop smell that really hit you when you walked in. Would not recommend. less

We liked the lake view and jacuzzi tub in the room a lot! Service was average. Room was pretty much what you would expect from a 2 star hotel, for example: linens and room could've been cleaner (sheet had a big ripped hole in it, couple stains on the sheets and comforter) , stains on the ceiling from water leaks, volume didn't work on some channels on the TV. "Breakfast" was a water bottle, muffin and chewy bar in a paper bag (due to COVID, but come on put some more effort in). Overall, the stay was fine and perfect location to the dunes! Also, they allowed a late checkout for us, which was nice. less