OK - good location for Beach
04/08/2018 pittsburghsams, Pittsburgh, PA
The location is very good for visiting Indian Dunes and we enjoyed our visit to the Craft House restaurant nearby. But when it comes to the property itself we probably wouldn't return. The employees, ... more
The location is very good for visiting Indian Dunes and we enjoyed our visit to the Craft House restaurant nearby. But when it comes to the property itself we probably wouldn't return. The employees, especially at check in, were miserable. A request for sofa bedding was met with middle school like attitude - a sigh and an eye roll. The hotel was very musty and my husband and daughter who both have mold allergies left coughing/sneezing all the way home. When we returned from the beach at 3PM housekeeping still had not arrived and we had to seek out clean towels on our own. The breakfast area is not anywhere adequate in size for the amount of guests staying at the hotel and we had no choice but to eat in the lobby. We were not able to enjoy our patio due to the very aggressive geese that even tried to take our bathing suits. less
Neil_P46304, General Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We sincerely apologize for not meeting your expectations during your stay. We hope you will give us another chance in the future to not only meet but to exceed your expectations.