Best Western Indian Oak

We were disappointed with our BW experience. We upgraded changed from a hotel next door to this BW because of the name. They were very similar properties, but the BW room price was $50 more per night. :-( less

The room smelled of cigarette smoke upon entrance. It was a non smoking room. There was hair inside the tub and jets on the jacuzzi. There was a sticker from the last customers bathing suit stuck to the tub which confirmed my suspicion that it hadn’t even been cleaned. I reported this to the front desk and they transferred us to a different room. This room also smelled but we came to the conclusion it was an old musty smell instead of smoke. There was still hair in the shower and tub, and dust was hanging from the ceiling. The faucets were corroded and everything was old. We could hear the people in the room adjacent to ours using the jets on their jacuzzi tub. Minutes following that nasty water began coming up the drain into our jacuzzi. Even after plugging the drain water still seeped into our tub along with hunks of nasty stuff. I will never stay here again. Wouldn’t recommend to anyone. less

I was disappointed that the whirlpool in the room was low end, with just an on/off button for the jets. The decor was odd, but in good condition. The room was nice, but not worth the premium I paid for a special room. Breakfast was very limited. If you are going to stay here, there are some great local restaurants. less

Amanda, the front desk manager, was simply amazing. She was very attentive to her guests needs. Any time she saw us, she asked how our stay was, and if we needed anything, and always had a smile that made us feel welcome. The hotel itself was beautiful, with a fabulous view of the lake and the surrounding trees. . . . Very much love the carpet, kinda want to steal it for my home, lol! If you stay here, pay the little extra for the lakeside view, it is well worth it. Grab a cup of coffee and sit on the balcony (or patio) attached to your room. Extremely peaceful, relaxing and rejuvenating. Did not really have a chance to interact with any other staff members, but from what I could see, they all had smiles and seem to enjoy their jobs. There was an instance with another guest (Karen) who seemed like she show up just to use the pool and a few of the amenities and just wanted to complain about anything and everything, (buyers remorse). The staff handled it perfectly, with poise and professionalism. Please Stay Here, you will very much enjoy it!!!!!! less

The room was dusty, dirty, stains on the chairs, urine stains on mattress, the bathroom was dirty with pee and hairs in toilet, crumbs and straws in the beds, even the phone was filthy. When I asked for clean bedding the lady brought it and gave it to me to out in myself and there was no staff to clean the room. I called to ask for mattress protector and was told there was a line they'd get to it when they can. I asked for a refund and we left. They said we could get refund but only refunded one day. I am still trying to speak with a manager. Worst hotel experience I have ever had. less