If you care about your safety in any regards DO NOT STAY HERE
I have never been to a more unprofessional establishment in my entire life. I stayed at this best western for a BUSINESS trip. To my surprise I was woken up from my sleep at 11 o'clock at night, by a ... more
I have never been to a more unprofessional establishment in my entire life. I stayed at this best western for a BUSINESS trip. To my surprise I was woken up from my sleep at 11 o'clock at night, by a tall, buff, total wasted, man, banging on my door. He threatened to kick my door down if I didn't open it up within 11 seconds and proceeded to count down. Meanwhile nobody from the hotel being staff or security was aware. The drunk man harassing me then continued pounding on my door. I called the front desk and they told me me they would send someone. When they finally did the man had already done enough damage. I called the police best western did not ensure my safety as a paying costumer. When the situation was settled the front desk lady had informed me that the man at my door had been at another guest door previous to my own and was told to go back to his room. He walked free and was not escorted out of the building or even back to his room which then led him to mine. If that isn't bad enough the door leading into the hotel and ALL THE ROOMS remain UNLOCKED 24/7!!! Anyone can freely come in without a hotel key and harass you! The front desk was extremely rude to me and I paid over 200 for this horrible experience. I am appalled! less
Maria_M_AGM, General Manager at Best Western I-5 Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.