Noisy Trucks...postage stamp size breakfast room.
21/10/2019 Lamkid, Salem, Oregon
We stay at Best Westerns almost exclusively. We booked this for a trip from Oregon to South California. We are Gold Crown members. Reception ladies were friendly. When we got to our room, bathroom ... more
We stay at Best Westerns almost exclusively. We booked this for a trip from Oregon to South California. We are Gold Crown members. Reception ladies were friendly. When we got to our room, bathroom sink water was running. So we turned it off, but then tested the bath water...it came out muddy/black before turning clear. The bathroom sink spewed water to the side onto counter when we turned it back on. So we decided to go downstairs and get a different room, when we tried to shut our door, it would not shut and latch, you couldn't even lock it. We had booked a king room, when we asked for a different room, they downgraded us to a double queen, but we paid the same price. Not impressed. The breakfast room has two small square tables and two oblong tables, that's it! It was crowded, and a lot of people took food back to their rooms, as there wasn't enough places to sit. This is just not right. This is on an off ramp from Interstate five, and it is a HUGE truck stop. We heard trucks all night. Food choices are few nearby. Not a good place for a quiet night, and we will be contacting Best Western on the room condition and downgrade. Stay in Stockton or Sacramento, not this Lodi location. :( less
BestWesternHotels, Corporate at Best Western I-5 Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts