Trying to be a hotel, but feels like a motel.
01/02/2019 mcleoud119, Pacific City, Oregon
Okay, I usually give places the benefit of the doubt, so I did two stars here. It feels like the hotel is trying, but it's not there yet. There was a definite "funk" to the place, especially our roo... more
Okay, I usually give places the benefit of the doubt, so I did two stars here. It feels like the hotel is trying, but it's not there yet. There was a definite "funk" to the place, especially our room and just outside the elevator. Our room smelled like it was a smoking room not long ago. The room was clean, though, and the bed and pillows were comfy. The shower head and pressure was awful.
The pool is laughable: it looks like an infinity pool without the infinity. Forget about your kids playing if there's more than two or three. The hot tub was okay, except when we got out we noticed we stunk like....something bad. The tub needed cleaned badly, probably drained. There were no towels in the pool area - and had to wait for the one poor staff member at the front desk to finish with the person before we could get any.
I'd sleep with your window closed, the trucks at the truck stops and freeways are pretty noisy, but that's on me. Skip the breakfast. There was hair in the potatoes, the gravy was almost empty (I scraped the bottom) and it was so awful tasting I threw it away. Eggs were okay: your generic mass produced scramble. Now, to be fair here....The hotel had signs all over saying they were in the process of upgrading and remodeling and to bear with them. SO....it really feels like this was a Motel 6 that is being upgraded, or is TRYING to be upgraded.
The photos attached is of the wall and blinds in the dining area and the sunrise at Carl's Jr across the street. less
Maria_M_AGM, Manager at Best Western I-5 Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will give us another try and will come back in the future.