Best Western I-5 Inn & Suites

i stayed during a pandemic the pool is closed as is the workout room and no breakfast service so why not adjust the prices accordingly. The hallways smelled like an ashtray but the rooms were clean and nice. less

Misrepresentation!!! I always stay in a king room as I find it more comfortable sitting on the sofa the table in front of me. Room I was given was one of possibly four rooms in the hotel that is at least six feet shorter than any other room in the hotel. It was fairly large enough to accommodate a nightstand on either side of the bed and a small chair and that is it.When I inquired about the size of the room I was told that that that room is a standard king room and what I’ve described is a suite. So apparently they have no suites in the hotel even though it is called Inn and suites.Choose no lamp on the desk and lightIng was very poor.The closet was only about 2 feet wide.The carpet in the hall by the elevator was very dirty.And checking out I ask for assistance with my luggage and waited a half an hour before calling the desk again! less

Best Western I-5 Inn & Suites is an excellent place to stay. Even during these challenging times the Hotel is always keeping up with disinfecting and constant cleaning of frequently touched and occupied areas. Rooms are extensively cleaned and left vacant for 24 hrs prior to the next guests arrival. Great confidense builder that your stay will be as safe as possible. less

I have never been to a more unprofessional establishment in my entire life. I stayed at this best western for a BUSINESS trip. To my surprise I was woken up from my sleep at 11 o'clock at night, by a tall, buff, total wasted, man, banging on my door. He threatened to kick my door down if I didn't open it up within 11 seconds and proceeded to count down. Meanwhile nobody from the hotel being staff or security was aware. The drunk man harassing me then continued pounding on my door. I called the front desk and they told me me they would send someone. When they finally did the man had already done enough damage. I called the police best western did not ensure my safety as a paying costumer. When the situation was settled the front desk lady had informed me that the man at my door had been at another guest door previous to my own and was told to go back to his room. He walked free and was not escorted out of the building or even back to his room which then led him to mine. If that isn't bad enough the door leading into the hotel and ALL THE ROOMS remain UNLOCKED 24/7!!! Anyone can freely come in without a hotel key and harass you! The front desk was extremely rude to me and I paid over 200 for this horrible experience. I am appalled! less

Very loud location between t truck stops on I5. First room had a running toilet and no one to fix it. We were moved to a 2nd room, it has no furniture except bed, tv stand, desk chair. Bed squeaked when you rolled over. We were told the next morning it was being re-done. Desk people at check in did not know that. Worst "Best " Western ever less