Best Western Huntsville Inn & Suites

The rooms were clean, the free breakfast was appreciated, the prices are reasonable but the room had bedbugs. I woke up the next day with an unmistakeable line of bites down my right leg but didn't put two and two together until after I'd left the premises. I tried mightily to contact customer Service about this first but there is no convenient way so consider yourself warned. Two more things: The hotel needs better signage as it's off the main road and is hidden behind a Denny's. And the pool is, in reality, quite small. Don't expect to lap swim. less

Overall nice room. There were a few dead bugs in the room that the wife didn't care for. Good location-ease off/on the freeway. We would stay here again if in the area. Very friendly staff. Good selection of TV channels. less

As i'm saying hello to the front desk person upon arrival, I am interrupted by Terri with the second 'Can I help you'; like we came off the street to use the bathroom. I told her my reservation and asked for downstairs and was told nothing was available even though we were checking in quite early. O.K. fine, the king suite is upstairs, although a professional and caring front desk should ask if there is anything else that would work to make you more comfortable. On the outside of the king "Suite" when we go to the room, is a bucket under where the air conditioning unit is, which is catching excess water and there is a bonus cigarette butt in it. So totally gross to see this upon entry to your room. Then, there is a mystery door in the room - not one that is double doored for sharing, so I go and ask what that is- "oh that's the attic"....I'm so disturbed at this point. Ice machine brokren/empty, breakfast was bare; pancake machine out-of-order. I feel this property is lacking cleanliness and service skills and is not concerned if you have an enjoyable or memorable stay. I will NOT be choosing this property on my drives on interstate 45 again. less

Travel on business often, had 8 rooms for staff this particular weekend, and the check-in and check out was quick. The staff were very polite and accommodating. We always appreciate a cheery disposition. It does not go unnoticed. Thank you! less

This hotel could teach other Best Western hotels about friendly customer service. Breakfast was a real breakfast! Not a bouncy hard egg and some nine year old cereal. Nicely done! Pool was sparkling and inviting! less