Best Western Huntsville Inn & Suites

201 W Hill Park Circle, Huntsville, Texas, 77320-3506, United States
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Best Western Huntsville Inn & Suites

Huntsville, TX is one of the oldest cities in the Lone Star State and it is the type of place that proudly exemplifies the hospitality of small town Texas. A number of businesses and attractions call Huntsville, TX home including the Best Western Hun show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
201 W Hill Park Circle, Huntsville, Texas, 77320-3506, United States

Reviews of Best Western Huntsville Inn & Suites

Traveller Overview:
4.0 Rating: 372 reviews
Excellent 41%
Very Good 28%
Average 11%
Poor 8%
Terrible 8%
Rating

Chris H, wrote review 02/05/2021

Do not recommend

I have stayed at multiple Best Western and Best Western Plus hotels over the years, and have found them to be a good value for the price. However, I cannot recommend this particular Best Western In Hu... more

Owner Response
BestWestern hotel, Owner at Best Western Huntsville Inn & Suites, responded to this review
Dear Chris H, Thank you for sharing your feedback with us. We apologize for the unwanted Hvac A/C and smoke smell you discovered during your stay. Reviews of this nature are taken very seriously and our dedicated Maintance control team has been notified and will conduct a thorough investigation of the property right away. We know we can do better to provide you with a comfortable, relaxing experience, and we are eager to earn a second chance from you to do so.
Rating

H7051AOpatriciap, wrote review 19/04/2021

Poor stay, dirty sheets and room

The stay started with me being placed in a handicap room even though I did not request it. The room smelled heavy of smoke. Then the room was filthy like it had not been cleaned and the sheets had mak... more

Owner Response
BestWestern hotel, Owner at Best Western Huntsville Inn & Suites, responded to this review
I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
Rating

rond225, wrote review 17/04/2021

Nice, Convenient

We spent the night in Huntsville, TX. Friends live close by so it was a convenient place to stay. There is nothing wrong with this motel, it’s just not luxurious. The woman at the front desk was amiab... more

Owner Response
BestWestern hotel, Owner at Best Western Huntsville Inn & Suites, responded to this review
It's wonderful to know that you and your work team had a fantastic experience at our Best Western hotel during your visit to the huntsville, TX area. we just finished facelift of property from outside . Guest room also lined up for upgradation we will provide all newly design guest room very soon . once it s done we will post new pictures as well . Thank you so much for choosing us .
Rating

David H, wrote review 13/04/2021

A Work in Progress

Stopped at the Huntsville Best western based on past experience with the brand. On arrival, it was obvious it was an older property with some significant renovation and updating in progress. The sta... more

Owner Response
BestWestern hotel, Owner at Best Western Huntsville Inn & Suites, responded to this review
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had due to renovation is going on we should be brining everything back to normal as early we can ! Thank you for choosing to stay with us during your time away from home. Please do accept my sincere apologies for the experience; certainly not what I expected your stay would be. I have address the issue of the room to ensure this does not happen in the future. We're working quickly to complete the "Face-lift" of the property.
Rating

peggys1212021, wrote review 23/03/2021

Horrible hotel! I don’t know that I will ever stay at a best western again,

The microwave didn’t work, manager replaced it with a dirty one, food dried to the inside, door was also broken so it felt like every time you opened the whole face of microwave would fall off MATTRES... more

Owner Response
BestWestern hotel, Owner at Best Western Huntsville Inn & Suites, responded to this review
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. if you told us that mattress is not comfortable we could have move you to different room . Thank you