Old Motel
11/11/2018 M7981XPlisac, Austin, Texas
First off, this is a motel, not a hotel. The doors open to the outside, which is not my personal preference. It was not stated or shown in any of the pictures I saw. Everytime someone got in or out of... more
First off, this is a motel, not a hotel. The doors open to the outside, which is not my personal preference. It was not stated or shown in any of the pictures I saw. Everytime someone got in or out of their car, we could hear doors slam since we were on the first floor. This motel is old. The shower needs updating. It appears that they just painted over old walls to try to make it look nicer, but the paint looked old and dull too. Our bath mat had what appeared to be dried blood on it, and then we noticed some blood stains on the wall near the shower too. Our friends stayed in a different room and there was a very strong bleach smell that they had to air out the room. The bed was comfortable, but the pillows were horrible and lumpy as if they had been washed and the filling was clumped. The breakfast was ok, but nothing special. They did not have a waffle machine and the pancake maker was turned off. This place needs updating and they should show pictures of the outside of the rooms on the website so people know that the doors are exterior. less
BEST W, Manager at Best Western Huntsville Inn & Suites, responded to this review
First we still would like to thank you for staying here with us. We are bum that we did not deliver superior customer service. There is simply no excuse for the service you received. We are so sorry that there were multiple unfortunate occurrences that took place during your stay. If you would allow us the opportunity of a NEXT TIME, we would love to right this wrong! This is unacceptable. This room is under investigation and scheduled for a housekeeping and maintenance check.We are so sorry that you had to experience such an inconvenience. But we thank you for still being an awesome understanding guest, more importantly we thank you for the constructive criticism given. We are also sorry for the exterior entrances. We are grateful that we have never had any safety issues, but we are well aware of the security that walls can bring. We still are very thankful for this feedback that you have given us! We can make sure that we make adjustments that you want and need. You are helping us to deliver a superior experience for you and other guests in the future. We want each, and every one of our guest to be happy even if that means not staying here. We will be more than willing to call around and help you find what will be best for you, and also too your family if traveling in a large group. Whatever we can do to ensure, and secure that you do not go through this again. We are sorry for the inconvenience that this has caused you we take this matter seriously. If you need anything, just give us a Call @9362959000 Again we thank you! Have a Super Awesome DAY:)