"Don't expect to feel special here"
Again, maids that do their jobs while the rest of the staff plays with their phones. Unfriendly front desk at night. Expensive 'snack area', no vending. I earned platinum membership through BW rewards... more
Again, maids that do their jobs while the rest of the staff plays with their phones. Unfriendly front desk at night. Expensive 'snack area', no vending. I earned platinum membership through BW rewards program, and I was excited to receive my so-called perks, regardless of how lame they might be. I did not receive what the rewards page states I would, which is an upgrade if possible and a check-in gift, nor was my platinum membership even acknowledged. The breakfast hostess was not in uniform so I didn't realize the person on their phone next to me could have attended to the counter and fill the empty hot items until she decide to get some biscuits for herself. The rooms are clean, I love the maids, they are so sweet. I will go ahead and stay in Madisonville 20 miles North or elsewhere next time I'm bopping around that area. less
BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
So sorry that our staff didn't acknowledge your platinum membership, we'll make sure to speak with the staff on this, and the phone issue. Thanks for taking the time to review our hotel. We hope you'll give us another chance to prove we can provide excellent service!