Best Western Huntsville Inn & Suites

The sheets were not cleaned & the duvet cover had makeup on it. Asked to change them. The sheets were changed but not the duvet. The room smelled musty & I got a headache every time we were in the room. The staff was very friendly & helpful. less

Very nice rooms. Appeared to have been renovated within past five or so years. Wifi slow and confusion on password entry. Terrible experience with "full complimentary breakfast"... Arrived one hour prior to end of serving time and there wasn't much of anything left, lukewarm scrambled eggs, no fruit, biscuits, or white or wheat bread for toast. Crumbs of bacon in tray and staff person told us they didn't have anymore. less

The Door was jammed and required considerable force to open or close. The safety latch was broken off. We turned on the bathroom fan and were overcome with stale cigarette fumes. I sat on the mattress and could feel the broken down metal springs and see the pronounced sag in the middle. The breakfast was dismal. The eggs were cold. When I say cold I do not mean room temperature but literally cold in the center. The biscuits for biscuits and gravy were rock hard and dry and the pancake maker was not functional. I asked to change rooms and the experience was basically the same. I am a rewards member and stay at BW frequently and most of the time they are clean and comfortable. Best Western had better get this one under control because it is bringing their reputation down. less

I made my reservation through the Best Western web site. I am a disabled veteran and I requested a ground floor room. Somehow, the property didn't get/see my request and I had been assigned a second floor room. Although there was a convention in town, the manager willingly changed my room to accommodate my needs(Thanks). The room was spacious, clean and the beds comfortable. We did not go for the free evening snacks(Tuesday & Thursday) but the breakfast was ample and satisfying. We visit Huntsville yearly and this was the best hotel experience we have had to date. We will definitely stay at this property in the future. Everything you need(restaurants & shopping) is very close to the property. less

Room was clean and the bed was comfortable. The air conditioner and refrigerator worked well. I did not have time to try the breakfast but with what I experienced, what more could I ask for. I would definitely stay there again. less