Best Western Huntsville Inn & Suites

We've stayed her many times. It is an excellent price but now that shows. It's getting seriously run down. And we visit Huntsville often as our daughter is at Sam Houston. But now we mostly stay at the Holiday Inn. It's always clean. Our last trip however was to this Best Western and unlike it was years ago its not looking very well. They don't maintain it at all anymore. It needs a make over badly. The bathroom was a disaster. The toilet had a missing tank lid, the bowl had a huge chunk missing from the side. Thankfully you could sit on it without cutting your rear though. The tub must have been sprayed at one time but it's now turning grey and spotty. The ceiling has mold above the shower. But worse (in this time of covid) the back of the door and wall is filthy. Which tells me they don't really clean everything. They just do a quick wipe of things they can see. Even our sheets had something black on them. I'm sure they weren't slept in as they were nice and non wrinkled but something got on them and there's NO WAY the crew didn't notice. There are spots on the mirrors and 'art' in the room. I don't even want to consider what those might be. But worse it looked like a drop of blood on the wall in the bathroom. Not super noticeable but once you notice all the other things you start to over notice everything. And on the comical side there was only ONE WORKING LIGHT BULB in the lamps. So we had to move the bulb from fixture to fixture to read in bed or do make up when the other was using the mirror in the bathroom. It was so bizarre it was comical but we won't be back for a while. We'd much rather spend $40 more per night then feel creeped out by the filth. Which is sad because sometimes we bring out dog and now he'll have to stay home. I'm not staying in Motel 6. Yes, call me a snob. A little up keep and this place could be so much better. They have to clean anyway...just spray the filth with bleach and wipe it down. Calking is to keep water out of cracks. If he calking is molded, it's not doing it's job. And most people have issues breathing in a moldy room, allergies or not. And make a remodeling budget and do it one room at a time if money is tight. If clean and updated you can charge more. Won't be too expensive. But dump the carpet if you aren't going to clean it often. ew! and whomever painted everywhere needs to find a new job. It's so beyond bad. I'm not sure if the wall in the room is a bad paint job or mold...it's hazy in parts. Photos show the poor quality of work from everyone in this hotel. Don't get me wrong, these are very sweet people. But it's just getting to run down for me. less

Lil get away...Leisure trip. Had a suite they said. Hmmm. Lock on door was very loose almost off, good thing we had tools. Look like at some point someone tried to break the door down. The room had a very old musty smell. TV remote was dirty. Suite tub very dingy dirty, jets in tub didn’t work, cloth stool in room needs cleaning. Bleach the rooms. Steam clean carpets. Bleach the tubs. Staff was nice. Service was good less

The pictures of this property look great. I was extremely disappointed when getting to the room and the outside of the premises seemed a little sketchy. The lady that did the initial check in was really nice and spoke very good english. When we woke up the next morning and went down for breakfast, it was disappointing that all there was was packaged muffins, danish, yogurt, cherrios, nothing warm. We left for the day no one came in to take out trash and give us clean towels so I had to go and ask for them. When I went to the office to ask for them, on my way out again, they pointed to a closet to tell me that I could grab some towels and they would send someone to get trash. I got back that evening and my keys had been disabled so I had to go back to the office to get them rekeyed and that is when I got someone that did not know how to speak English and I had to wait for someone that knew enough Engilsh to understand me. Got to my room to see they came and took trash out and gave us 2 new towels, so here I go again down to the office to get towels, hand towels and wash clothes. Of course I have to mention the bath tub would not drain so you stand in a shallow puddle of water while you take a shower and on the last nigh we were there, when we returned some bolt had fallen off the back of the toilet and there was a small leak from the toilet. We put a towel there, which was sufficient for the leak. On the last night while we were at the wedding we attended we got a call from the hotel asking if we were going to be coming in for our reservation for that night and I had to explain to them that we had already been there for two nights already....there answer was hummm, I am not sure what happened but ok, i will cancel this reservation. I asked the lady, will our keys work when we get back to the hotel to get into our room and I went on and explained what had happened that previous evening. She said they should and that she doesn't have any control over what her co-workers do. Guess what.....OUR KEYS DID NOT WORK !!!!!!!....When checking out the next morning, I went to the office and again I had to wait so they could get someone that spoke a little more english than the one at the front desk or the cleaning lady that could not understand, I wanted a receipt. I got my receipt and left. So long story short, no I would not recommend this hotel to anyone. I would should have paid the extra $20 to stay at the Hampton Inn. less

Room was great. Quiet. Good AC and beds (felt like memory foam beds). Bathrooms were clean and fixtures were good. Front desk staff was friendly, accommodating both on check in and check out. The parking lot was easy to get into and out of. Extended cab and extended bed work truck so that’s important. less

Everything is good here we liked our stay, clean rooms good service and pet friendla¹y...we like. The pool is clean. And the breakfast is good. Huntsville has alot of museums and prisons here so can't get in trouble cause you will go to a big jail.. less