Best Western Huntsville Inn & Suites

I was in Huntsville for a wedding. My friend and I were travelling together and we called up the front desk to let them know we would be arriving late at night. When we checked in and got to our room, Jessica had made sure the heat was on and left us a cheery welcome note! Really appreciated that, Jessica- thanks! Hollis (front desk) helped us when we could not figure out how to get the TV to work. I called him up and he was at our room door in under 5 minutes! Wow! And super friendly. Thanks Hollis! Monique was also SUPER helpful at the desk- she answered a few questions and even took some pictures for us when we were all dressed up and ready to head out to the ceremony. Thanks a bunch, Monique! Last but not least, Juana was in charge of the breakfast buffet and she did a fabulous job! Breakfast was delicious! Room was always clean, and the hotel was not too crowded or noisy. Great stay! I would definitely stay here again! less

Great front desk staff! Pleasant, cheerful and helpful. No so for our second floor room. Things that would have been nice, or expected, include the following. A closet deeper that the width of the coat hangers. A bathroom light switch that didn't also turn on the loud exhaust fan. Try using this restroom in the middle of the night without disturbing the other three occupants. A bathroom light switch that was actually in the bathroom. An electric outlet in the bathroom (for a night light). Four full size towels for our four registered guests, not three towels. At least one shampoo would have been nice.The rooms are slightly too narrow, or not setup optimally. If someone is sitting at the desk, you cannot pass easily between them and the bed to get to the bathroom. It was clean and the DirecTV is nice. For the price, it's not horrible. For the most part, they are stuck with the building as it is, but they can improve by better room stocking and possibly rearranging furniture and adding a night light (since you can't turn on the potty light without the exhaust fan). less

First off, this is a motel, not a hotel. The doors open to the outside, which is not my personal preference. It was not stated or shown in any of the pictures I saw. Everytime someone got in or out of their car, we could hear doors slam since we were on the first floor. This motel is old. The shower needs updating. It appears that they just painted over old walls to try to make it look nicer, but the paint looked old and dull too. Our bath mat had what appeared to be dried blood on it, and then we noticed some blood stains on the wall near the shower too. Our friends stayed in a different room and there was a very strong bleach smell that they had to air out the room. The bed was comfortable, but the pillows were horrible and lumpy as if they had been washed and the filling was clumped. The breakfast was ok, but nothing special. They did not have a waffle machine and the pancake maker was turned off. This place needs updating and they should show pictures of the outside of the rooms on the website so people know that the doors are exterior. less

Clean & convenient. Only problem is it is hard to find. It sits behind Denny's and there is no sign at the end of the road. The trees along the road block the road. We went in and out of several parking lots trying to figure out where it was and how to get to it. Even our friends that lived locally were unaware that it was there and had trouble finding us. less

I always stay here when in town overnight. I had a very large king suite near stairs. Room was nice, hotel was very quite. I always choose this hotel when im in town for homecoming. Staff was friendly in my limited interaction. less