Dingy, with service to match.
01/07/2019 ChicRoadTripper, Houston, Texas
As i'm saying hello to the front desk person upon arrival, I am interrupted by Terri with the second 'Can I help you'; like we came off the street to use the bathroom. I told her my reservation and as... more
As i'm saying hello to the front desk person upon arrival, I am interrupted by Terri with the second 'Can I help you'; like we came off the street to use the bathroom. I told her my reservation and asked for downstairs and was told nothing was available even though we were checking in quite early. O.K. fine, the king suite is upstairs, although a professional and caring front desk should ask if there is anything else that would work to make you more comfortable.
On the outside of the king "Suite" when we go to the room, is a bucket under where the air conditioning unit is, which is catching excess water and there is a bonus cigarette butt in it. So totally gross to see this upon entry to your room. Then, there is a mystery door in the room - not one that is double doored for sharing, so I go and ask what that is- "oh that's the attic"....I'm so disturbed at this point.
Ice machine brokren/empty, breakfast was bare; pancake machine out-of-order. I feel this property is lacking cleanliness and service skills and is not concerned if you have an enjoyable or memorable stay. I will NOT be choosing this property on my drives on interstate 45 again. less
BEST W, Front Office Manager at Best Western Huntsville Inn & Suites, responded to this review
We thank you for your feedback regarding your recent stay with us. We, as a team, appreciate any and all reviews from our guests, even if the feedback is negative, because this helps us improve for our future guests. So, thank you! We apologize for the issues you encountered during your visit, and we will work diligently to make it so this never happens again. Again, thank you so much, and we would like to offer you a stay at a discounted rate in the future if you're ever in need of a hotel in the Huntsville area again.