Drunks everywhere, and staff had no clue what was going on.
During a road trip I had booked a stay (booking.com) for one night to cut the drive. We arrived and instantly I regretted my reservation. Their were groups of people outside smoking, drinking, and ver... more
During a road trip I had booked a stay (booking.com) for one night to cut the drive. We arrived and instantly I regretted my reservation. Their were groups of people outside smoking, drinking, and very loud. When we walked up to the door, on the walkway, it stunk of urine! This was the area right up front by the main doors! Then we walk in snd the girl at the front desk looked very overwhelmed. When I got up to her she couldn't find my reservation. She called 2 managers at home, and in the end told me to contact booking.com because NOBODY knew what to do!!!!!! Now remember at this point I had been driving for almost 12 hours, it was 10pm, and I had 2 kids with me. All I wanted to do was sleep. She then walked away and helped someone else(because he issue was she didn't want to double charge me). OMG I was ready to go crazy Mom on her lol! So I looked at the stupid booking.com app and I couldn't find a number, but I found a spot where you message your issues. Well it looked like the issues were sent to the hotel. When I told her that, and said their was nobody to contact she looked even more confused. I reminded her AGAIN that my card was only used to reserve the room, and when I booked it said I wouldn't be charged until I check in. I had to explain that several times to her. Finally I said forget the reservation just give me a room (this seems to be too much for her). She got me the room and said if I was double charged to let the girl who works in the morning know because she MIGHT be better at figuring out the refund. At this point I wanted to look around for hidden cameras, was I being punked?
Then to get to our room. We had to walk outside, past the urine soaked bushes, around the corner past the crowd of drunks, and to the side door which did not shut properly. So the "secured" locked door was open. We get inside and both kids covered their noses because the stairwell STUNK! I just kept telling myself "one night...only a few hours and we can run run RUN away!!!" We get up the stairs, walk past the overweight man who was barefoot, shirtless, and wearing bibs. At this point I wasn't saying "one night" I was saying "a few hours...I only need a couple hours sleep and then we are gone".
Before I went to bed I went over to the window and saw a group of elderly looking people with O2 tanks, and smoking right by my van. Ugh! I am no genius but O2 tanks and matches/lighters probably don't mix well. So before I went to bed I moved my van. Probably for the best because I parked closer to the window and further from the drunks.
Luckily we were not overcharged because I was not looking forward to dealing with another employee. I mean if TWO managers didn't know what to do the staff wouldn't. less