29/11/2018 Kristen H, Kentland, United States
This hotel was by far one of the dirtiest I've ever been in and I travel often for both work and pleasure. My entire family was in town for my grandfather's funeral and spent 3 nights here...I believ... more
This hotel was by far one of the dirtiest I've ever been in and I travel often for both work and pleasure. My entire family was in town for my grandfather's funeral and spent 3 nights here...I believe it was 7 rooms. We read the reviews and most were good...and the price was great so we booked. The smell in the hallways (old/dirty/smoky) was terrible, although the room smell wasn't quite as bad. The rooms were dirty as if they hadn't been swept in months especially around the walls and under things. We found multiple items in our combination of rooms. Everything from a pair of dirty socks under the edge of the bed in my sisters room to a rotten potato under the air unit in ours. There were sharp beer caps and change around the floor as well in several of them. The Breakfast was good for the most part with plenty of options and the staff was incredibly friendly....so that was a plus. We did inform the desk clerk and he mentioned that they would let the housekeeping staff know about our room, but it was clearly not just any one room. We all considered leaving but at such a stressful time, we didn't want to have to pack everyone and everything up and move somewhere else. Lack of maintenance was clear as well as there was a piece of trim sticking out of the wall with sharp staples pointed out and something spilled and tracked all over the entrance at the lower level (Door C, I believe). This particular hotel needs a major overhaul all-around...however, the wet paint signs should probably be left up until it is actually completely dry. I will not be recommending this particular Best Western in the future. less
Anna N, General Manager at Best Western Huntington Mall Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.