Loud building work & mess
28/06/2019 star17city, berlin
We stayed at the hotel which is being renovated, so much of it is a mess with exposed fittings & plastic on floor & boxes laying around. The corridors are basically a building site. Not sure why the h... more
We stayed at the hotel which is being renovated, so much of it is a mess with exposed fittings & plastic on floor & boxes laying around. The corridors are basically a building site. Not sure why the hotel didn’t just close but I guess profit is more important than providing guests with a proper service.
We were told that the building work would only be carried out from 0800-1800. But it started bang on 0715. So no lie- in for us.
Staff were very nice, but we were not happy with the awful state of the hotel & the noise. My advice: stay away until renovations finished. less
HOTELBERN, Leiter Gästebetreuung at Best Western Hotelbern, responded to this review
First of all, we would like to thank you for your booking at the Hotel Bern and your feedback. We deeply regret that you could not fully enjoy your stay.
At the moment we are modernizing the Hotel Bern in order to present it as attractive and modern in the future. You can be assured that the safety of our guests and the cleanliness of the hotel rooms and other facilities have our highest priority, especially during the renovation work. Should you have felt otherwise, we are sorry and would like to apologize for this.In the planning phase, we decided consciously to carry out the conversion during ongoing operations, thus guaranteeing our 60 employees a permanent job.
The plastic planes on the floor were just there to cover the new carpet. There are removed now. From beginning of July the half of our hotelrooms are newly renovated. So from now all our hotel guests stay in a renovated room.
Dear star17city, despite the negative experiences, we would be very happy to welcome you back after the renovation to convince you of our "new" hotel.
Warm regards - Your Hotel Bern Team