Nothing good at the Worst Western
We were told there was no GSK rate when in fact there was a GSK rate. Hotel GM refused to give it to me and my business partner. A fellow team member had the same experience in January 2019. Breakf... more
We were told there was no GSK rate when in fact there was a GSK rate. Hotel GM refused to give it to me and my business partner. A fellow team member had the same experience in January 2019. Breakfast in overprice for the quality and selection. Breakfast area is crowded. Everything in the hotel is overprice for the mediocre quality. less
FrancescoD4103, General Manager at Best Western Wavre Hotel, responded to this review
Dear Mr. Kirkman,
Thank you for your feedback, I also received your complaint via the Best Western system and it did not surprise me, you had already threatened to do so.
I always consider our customers reviews, I think it is an important tool to improve the quality of our services BUT it is a priority that both parties are sincere and honest.
I cannot accept your complaints simply because you are frustrated at not being able to benefit from the preferential rate that requires specific booking criteria and even less if the request is made at the reception only at the check out time, I've personally checked your booking and I reconfirm once again that the GSK preferred rate could not be conceded.
I really hope that you will consider staying with us again in order to plan a meeting to discuss about the best available rate we can provide for your future stays.
If I can provide any assistance, please don't hesitate to contact me directly at +32 10 88 74 30
Francesco De Luca
Best Western Hotel Wavre