Far from a four-star hotel
We stayed at this hotel in December for the Caffeina Village, booking a triple room and asking for access to our small dog. The room assigned to us was in the smoking area (because we had the dog) and... more
We stayed at this hotel in December for the Caffeina Village, booking a triple room and asking for access to our small dog. The room assigned to us was in the smoking area (because we had the dog) and old (wallpaper torn and stained) and small to be a triple. No courtesy kit as expected from a 4-star hotel, no bathrobe. To conclude the cost of our room was higher than that of the suites assigned to our parents.
Breakfast very simple and little varies.
We will not be back less
Hotel V, Responsabile relazioni con la clientela at Best Western Hotel Viterbo, responded to this review
Dear Guest,
Thank you for your stay with us and for taking the time to share your experience, We use your feedback to know where and how we can improve and what we are doing right too.
The cost of your room was higher then your parents (a small differenze of 5,00 euro ) just because you booked a triple room, not a double room as your family: the reservation was made from you on a website so at the moment of the confirmation, you completely knew the price and the services included in each room.
Thank you again for your stay and we look forward to seeing you again.
Warmest Regards.
Nicoletta Gentili
Best Western Hotel Viterbo