Best Western Hotel Viterbo

We stayed at this hotel in December for the Caffeina Village, booking a triple room and asking for access to our small dog. The room assigned to us was in the smoking area (because we had the dog) and old (wallpaper torn and stained) and small to be a triple. No courtesy kit as expected from a 4-star hotel, no bathrobe. To conclude the cost of our room was higher than that of the suites assigned to our parents. Breakfast very simple and little varies. We will not be back less

We visited during our Lazio trip. Hotel is located further away from the city center, do not think that walking would be an option. There is a secure parking, costs 5 eur extra. We did not book breakfast as we had to leave early. Rooms were clean, no hot water, just lukewarm. The floor got really slippery after showering, even the carpet in front of the bathroom soeked with water. I expected more for the price we payed. less

Besides this hotel having carpets (very rare in Italy) it is a very good hotel and clean. Location is in the commercial center next to a mall. This is good and bad. We traveled with a car and found getting the the hotel easy. However, in the old city the options are not there. Town suffers from this new commercial area. Room had AC and great breakfest. However, parking was 5 eurors per day but in a secure lot. Easy to get out of town to see the Etruscan sights. PS: Use the provided linen towel on the shower floor to avoid falling on slippery surface. Italy has limited liability laws and slipping here is dangerous. less

We have had very good luck with Best Westerns in Europe, and value the fact that they are independent hotels who strive for their own version of excellence. While the hotel is quite clean, the staff is very nice, and the location is convenient, there were several things we found irritating in our three day stay. For three mornings, and other times of day, the bathroom and shower water temperature never got beyond lukewarm. Try shaving with lukewarm water, or showering for that matter. There is only one mirror in the room-the bathroom one. Can't they afford to put a mirror in the living/sleeping space? By the way, there was one chair in a cramped corner of the room. Sitting on the beds, not the best for your back. Viterbo is an attractive and intriguing older city. The hotel, however, is along the tangential modern built up area, which is incredibly dull. We got some things done that needed to be done three weeks into a driving trip. One night would have been plenty here, assuming they address some of the mentioned deficits. While the first floor of the hotel is nicely maintained, that is not enough to claim a four star rating. At this price point, we expect, and usually get more. The breakfasts were typical mid to low range generic hotel fare. Let management know no one likes to drink orange colored water as a substitute for orange juice. A very small selection of pastries, although of decent quality. The brand of yogurt offered is terrible. Coffee and tea acceptable. They could certainly add more fresh fruit. All in all, an underwhelming perfunctory offering. less

A delightful surprise! Very relaxing: great bed, great breakfast, complimentary mini bar, gracious staff, spacious bathroom. It was a wonderful home-away-from-home. Outside city but close enough for easy access. less