Needs Some Tweaking
15/05/2018 Alan F, Westfield, Massachusetts
We have had very good luck with Best Westerns in Europe, and value the fact that they are independent hotels who strive for their own version of excellence. While the hotel is quite clean, the staff ... more
We have had very good luck with Best Westerns in Europe, and value the fact that they are independent hotels who strive for their own version of excellence. While the hotel is quite clean, the staff is very nice, and the location is convenient, there were several things we found irritating in our three day stay. For three mornings, and other times of day, the bathroom and shower water temperature never got beyond lukewarm. Try shaving with lukewarm water, or showering for that matter.
There is only one mirror in the room-the bathroom one. Can't they afford to put a mirror in the living/sleeping space? By the way, there was one chair in a cramped corner of the room. Sitting on the beds, not the best for your back.
Viterbo is an attractive and intriguing older city. The hotel, however, is along the tangential modern built up area, which is incredibly dull. We got some things done that needed to be done three weeks into a driving trip. One night would have been plenty here, assuming they address some of the mentioned deficits.
While the first floor of the hotel is nicely maintained, that is not enough to claim a four star rating. At this price point, we expect, and usually get more.
The breakfasts were typical mid to low range generic hotel fare. Let management know no one likes to drink orange colored water as a substitute for orange juice. A very small selection of pastries, although of decent quality. The brand of yogurt offered
is terrible. Coffee and tea acceptable. They could certainly add more fresh fruit. All in all, an underwhelming perfunctory offering. less
hotelviterbo, Responsabile relazioni con la clientela at Best Western Hotel Viterbo, responded to this review
Thank you for your stay with us and for taking the time to share your experience. We are glad that you enjoyed your stay and would return. We use your feedback to know where and how we can improve and what we are doing right too!
Thank you again for your stay and we look forward to seeing you again.
Best Western Hotel Viterbo