The Best Western is one of the biggest hotel franchises of the world. My wife and I have stayed at quite a few of these hotels over the years, mostly in the West of the USA, and were generally quite happy with our choice because of the good value-for-money ratio and the satisfactory standards.
Not so at the Best Western Hotel Vista in Ostrava. We think that this hotel does not meet the standards of the Best Western chain. It probably should never even have been accepted in the franchise because of its structural building problems: The hotel has eight stories, but the elevator only goes from the 2nd to the 8th floor. In other words, you have to lug your baggage to the second floor before you can take the elevator/lift. And getting to the reception from the parking lot also involves walking up a flight of stairs to a platform leading to the actual entrance. There is a strange ramp, which might be manageable with a wheelchair, although I have my doubts, because of the steep incline at the end - and it's difficult to reach. No idea how handicapped persons are to get to their room.
The layout of our room was a catastrophe. The bathroom was very small, and pie shaped, so that you couldn't even sit straight on the toilet. The shower was hard to get into, the door opening was so narrow. The ventilation didn't work - so there was always a smell in the bathroom you couldn't get rid of. Also, the toilet bowl was not thoroughly cleaned.
You get an old-fashioned key with a heavy fob, another key for I-don't-know-what, and a so-called "chip", which you need to get through the doors separating various hotel sections. If you enjoy long walks in maze-like corridors, you may enjoy your stay here. We didn't.
There's also no A/C system in the rooms -- at least not in our room. There's a small flat-screen TV, but very few foreign stations/programs. So if you're American, British, German (like my wife), or French, you're out of luck. My wife found only one German TV station.
The staff was mostly unfriendly, often not even responding to greetings in Czech. There are a lot of employees lounging around, lingering here and there, talking with each other, and sometimes even doing something. Although it seemed to us that whatever they were doing, they were doing it wrong. They aren't trained, it seems.
Even parking for guests is a hurdle. There's a pike, a kind of toll-bar barrier, like they used to have at borders between European countries. You have to wait until someone comes out, writes down your licence-plate number, date, time, asks whether you have a reservation, and gives you a carbon copy as a receipt that you have to hand it at the front desk. Only then can you drive to the parking lot. You have to do that each time you return as well. And you have to wait for the barrier to be raised when you leave too.
The hotel is a kind of relic from the communist era. It needs to be renovated. It needs an elevator from the ground floor. It needs an electronic barrier for the parking entrance. And most of all: The staff needs to be trained in how to do their jobs and how to interact with guests.
By the way: Breakfast was okay, the beds too, although they are very narrow for Western European standards. less