clean, unexpensive, but with plastic furniture and a taste for minimalism
20/08/2016 andreasbln, Berlin, Germany
the good news: my room was clean, as well sa the bathroom, and I paid about just 80 euro for one nght; the room was small, but well designed and with big windows: the bathroom was vell designed too, a... more
the good news: my room was clean, as well sa the bathroom, and I paid about just 80 euro for one nght; the room was small, but well designed and with big windows: the bathroom was vell designed too, and with a huge mirror widening the small space;
on the other side: 1. pillows were uncomfortable, bedsheets clean but with the feeling they were not pure cotton, but a mix of synthetic and cotton; 2. only two small towels for each guest, to be used for everything - hands, shower, personal hygiene; no amenities in the bathroom, just the usual shampoo/soap/bubble bath bottle: 3. a beautiful closet in white wood, actually is... a plastic closet: all furniture are plastic stuff, excellent in a movie, a bad feeling in the real life; 4. free wifi, but so slow, and often not working; I reported to the receptionist the internet problem and he answered he had no idea about the problem, ok thank you; I can't understand how such an hotel can be a four star one, anyway I suppose it is one of the best in the wonderful Görlitz, so... one night is ok, more nights would be perhaps not so comfortable; breakfast too expensive to check: less
Luise H, Empfangsmitarbeiterin at BEST WESTERN Hotel Via Regia, responded to this review
thanks for your Feedback and the time associated.
We are very sorry to hear that your stay caused you such inconviences.
We know that WI-FI Connection isn`t the best. We already hired a Company to take care of it unfortunaly does this take a lot of time. The reaction from our colleague was not right and we apologize for that. That you only got two small towels is our mistake and we are very sorry for that. We already talked to our housekeeping staff that they have to take a closer look for those things.
We would be glad to soon welcoming you again.
BEST regards from the whole Best Western Team