Best Western Hotel Universel Drummondville

915 Rue Hains, Drummondville, Quebec, J2C 3A1, Canada
based on 615 reviews Trip Advisor Logo
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Best Western Hotel Universel Drummondville

The 4 Star Best Western Hotel Universel Drummondville is located halfway between Quebec and Montreal, right off highway 20, and offers travelers everything they want and look for in a Best Western: cozy accommodations, affordable rates and a convenie show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
915 Rue Hains, Drummondville, Quebec, J2C 3A1, Canada

Reviews of Best Western Hotel Universel Drummondville

Traveller Overview:
4.0 Rating: 615 reviews
Excellent 35%
Very Good 39%
Average 14%
Poor 6%
Terrible 4%
Rating

kimmielou63, wrote review 29/07/2021

Pet Friendly but at a cost

Great Hotel. Only issue was the surprise additional costs associated with bringing our pet. We had to have a different room, which cost more, plus an additional cleaning fee applied. There was no clea... more

Rating

Calvin C, wrote review 09/07/2021

As expected

Good value: convenient location, check-in and check-out speed is as expected, room is clean and high speed internet worked well. Health protocols were in-place and enforced, which helped me feel safer... more

Owner Response
BEST WESTERN Hotel Universel, General Manager at Best Western Hotel Universel Drummondville, responded to this review
Thank you for your great comments! Have a nice day
Rating

husseyg2021, wrote review 05/06/2021

Great place for the family or solo

I had a a very nice time at the BW Drummondville because of the great staff, service and clean rooms. What makes this place stand out is its pool, which is great for families with kids but its also a ... more

Owner Response
Karine Delorme, Services aux clients/réception at Best Western Hotel Universel Drummondville, responded to this review
Thank you Husseyg2021, your comments come directly to our heart! We really appreciate your wonderful feedback! We can't wait to welcome you and your family! Have a very nice day!
Rating

Connector16082930982, wrote review 03/06/2021

Best Western - Best Service

I stay at the Best Western Universel Drummondville because of the friendly staff primarily. It does have a lovely pool and a restaurant attached which is really nice. It is very clean and welcoming.... more

Owner Response
BEST WESTERN Hotel Universel, General Manager at Best Western Hotel Universel Drummondville, responded to this review
Thank you for all your excellence comments, our team and manager work hard to give the best customer care and it's a pleasure to receive confirmation from you that we are doing right!
Rating

duclosdon00, wrote review 13/12/2020

Could be checked for cleanliness

I was shocked to see clunks of hair in the bathroom. It was disgusting, especially in time of COVID 19. This tells me it was not cleaned. I always stay there in the past and never had a problem. This ... more

Owner Response
BEST WESTERN Hotel Universel, General Manager at Best Western Hotel Universel Drummondville, responded to this review
Hello, we are very sorry about your experience. Don't hesitate to contact our frontdest if you need some help, before or after check-in, we would like to try our best to ensure your stays fit your expectation.