Best Western Hotel Universel Drummondville

We received excellent service. The staff was very friendly and helpful. The rooms are spacious and clean. We enjoyed the pool and hot tub. Besides the hotel restaurant, other dining choices are available and very close by. less

We stopped at this hotel on our way from New Brunswick to Ontario. I indicated on my reservation that we would be arriving incredibly late (well after midnight) and yet there was still some confusion when we finally checked-in around 2am. Our reservation was cancelled and my credit card was charged instead of the hotel redeeming my Best Western Reward Points like I wanted. This was later cleared up after I was in touch with Best Western Rewards. We asked a few questions while checking in about breakfast, but the girl at the front desk didn't really know too much about it. We inquired about room service breakfast, and she told us there was a menu in the room. When we got to the room, we realized that there was no menu, so my boyfriend went back to the front desk to ask for one so that we would have it in the morning, and she said that she didn't know where she would have to go to get one. This was kind of annoying. In the morning, we ended up just calling down to the restaurant and the lady was incredibly kind, and patient and explained our options. When we got our breakfast, the fruit was gross. The watermelon was soggy and wilted and the other fruit was dry and hard. The rest of our breakfast was delicious - I definitely recommend their omelettes. Having it delivered to our room was incredibly handy so we could eat while we got ready since we had to be on the road again very early. The room itself was good. The lobby was obviously recently renovated and it looks great. Honestly, we would likely stop at this hotel again simply because its perfectly located at the halfway point on our trip and there aren't really any other options. We weren't really wowed for our first impression, but I'm a strong believer in second chances. So, we shall see. less

We had a great experience in the hotel with family of 6 during the holiday season. 2 seniors, 2 kids, my husband and myself are all enjoy the stay. Great location, very close to a big mall, we went to closest Winners in 5 mins to grab swimming suits for my daughter and son after dinner when we found we didn't pack them.Not only the kids were much like the indoor pool, the spacy patio allowed grandparents and parents to chating, drinking, eating while watching kids. Rooms are clean and quiet; metresses are comfortable; staff are nice and helpful. And the restaurant food is surprisingly fancy, especially deserts! less

We stayed at this hotel on December 18, 2018. We have had good experiences with Best Western Hotels in the past. For such a nice looking place, it is a shame that the heat was inadequate in that it was turned off in the night. It was also distressing that the bed was sinky. Apart from that the room was clean and the staff amiable. That said, I would not stay in this hotel again or recommend that others do so. less

We were passing through from Ontario to the maritimes and this was an ideal stopping location. Secured parking as a surprise but welcome. Check in was great and although breakfast was not included the choice of buffet or a la carte menu was welcome. Would definitely add this as a regular waypoint in our travels. less