Very disappointed. Do NOT recommend
07/08/2018 Cindylee26, Ottawa, Canada
We arrived at the hotel and the gentleman who greeted us was lovely. He helped bring our bags to the room. It went downhill from there. The room was stifling hot but we turned on the air conditioning ... more
We arrived at the hotel and the gentleman who greeted us was lovely. He helped bring our bags to the room. It went downhill from there. The room was stifling hot but we turned on the air conditioning in hopes that it would soon cool down. No such luck. We wanted to walk around so asked at the front desk if they could check the air conditioning. They agreed. We came back to the hotel a few hours later but nothing had been done. The room was hotter than ever. We called the front desk and they sent someone up to check it. He fiddled with it then said “one moment” and left. We waited almost an hour and realized he wasn’t coming back. At this point it was midnight and we were leaving at 5am. I called the front desk again and it was as though this was the first they heard of it. We were told they will look for a different room but we said it was too late for that and just asked for a fan. He said he would be right up with one. And that was the last we heard. On top of that, the toilet ran on after being flushed and we paid for dinner to be included but it was so crowded and confusing in the dining room, we just left.
I absolutely do not recommend this hotel. less
Bestwestern T, Direction at Best Western Hotel Toubkal, responded to this review
Dear Mme Cindy,
Thank you for leaving us your comment regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us regarding the air conditioning, restaurant, and the front desk staff to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Again, please accept our sincere apologies.