Best Western Hotel Toubkal

Its provably the worse hotel i had ever stay in my life. The breakfast was pathetic, the only eatable food was the croissants and the coffee. Also, don't get confused by the name its not original Best Western chain in the USA. The location is ok near the old Medina and restaurants and coffe shops, but the rooms need mayor renovations and new carpets, the aircondition didn't work properly neither. However, the bed was very confortable or i was very tired and the staff was ok frendly but nothing extraordinary, specially because they forgot our wakeup call and we almost lose our train to the airport to catch our fly back to the USA. However, i think that is what you get when you go for budget hotel. less

We stayed on 2 separate occasions during a recent Morocco trip. The staff were extremely helpful and accommodating and provided us with good advice regarding bus travel and the location of services. On our return, we were upgraded to the top floor suite. The hotel is not new and can show its age, especially on our first visit during which the AC struggled, but overall we were OK with what the hotel offered. Location is very good, right next to the medina and train station and city centre. less

This hotel is very disappointing. The only good thing about it is it’s convenience to the Casa Port train station and the Old Medina. I arrived to be told that the next 2 days were a major Festival and everything would be closed. I suggested that I should have been notified of this when I booked. The reception lady scoffed at me. She informed me all supermarkets would be shut, however on walking back to one I’d seen in the taxi it was open. Same when I checked re the Mosque tours she said weren’t happening! The room was hot and unable to be controlled by the client so I had the windows open. There were black hairs across the bed cover and pillows. There was no complimentary water despite a sign saying they provided it. Do not stay here ! less

It’s close to the casa port train station and CTM bus terminal. Even if you arrive late you will not be get lost. Also close toMedina. I don’t know why that there is metal detector at the entrance but people pass through even it’s beep. less

We arrived at the hotel and the gentleman who greeted us was lovely. He helped bring our bags to the room. It went downhill from there. The room was stifling hot but we turned on the air conditioning in hopes that it would soon cool down. No such luck. We wanted to walk around so asked at the front desk if they could check the air conditioning. They agreed. We came back to the hotel a few hours later but nothing had been done. The room was hotter than ever. We called the front desk and they sent someone up to check it. He fiddled with it then said “one moment” and left. We waited almost an hour and realized he wasn’t coming back. At this point it was midnight and we were leaving at 5am. I called the front desk again and it was as though this was the first they heard of it. We were told they will look for a different room but we said it was too late for that and just asked for a fan. He said he would be right up with one. And that was the last we heard. On top of that, the toilet ran on after being flushed and we paid for dinner to be included but it was so crowded and confusing in the dining room, we just left. I absolutely do not recommend this hotel. less