Best Western Hotel Toubkal

9 Street Sidi Belyout Av Des Far, Casablanca, 00000, Morocco
based on 401 reviews Trip Advisor Logo
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Best Western Hotel Toubkal

Best Western Toubkal Hotel is ideally located in the heart of the economical capital, at walking distance from fair ground, port, future Marina, the old and picturesque medina, best business centers, nearby the major administration offices, shopping show more

Pets not accepted
Check-in & Check out13:00:00 | 12:00:00

Reviews of Best Western Hotel Toubkal

Traveller Overview:
3.5 Rating: 401 reviews
Excellent 22%
Very Good 30%
Average 26%
Poor 10%
Terrible 9%
Rating

jagnaldo, wrote review 01/01/2020

Excellent service, I felt part of the Toubkal family

My stay with my wife in this hotel was an experience where I found that the Moroccan collaborators of the Toubkal hotel are very human, sensitive people and with an incredible willingness to help peop... more

Owner Response
Bestwestern T, La Direction at Best Western Hotel Toubkal, responded to this review
Dear Mr Jose, Thank you very much for your comment regarding your recent stay at the Best Western Toubkal. We are delighted to read your comment. Positive feedback like yours is a real source of motivation for our teams, and we are glad to share it with them. Our staff,especially our General manager Mr Mohammed , will be thrilled to hear such positive feedback. We Hope that your wife feels better and we look forward to welcome you again soon. Best western Toubkal hotel is your home far away from home. Sincerely,
Rating

339tonyc, wrote review 11/11/2019

Ok

Not a good place for a veggie but you will find something. The hot food was on the colder side of warm. The dining room is to small and spills into a bar area. Breakfast omelette had meat in it but ... more

Owner Response
Bestwestern T, La Direction at Best Western Hotel Toubkal, responded to this review
Dear Valued guest, Thank you for leaving us your comment regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us regardring the food, the choice for veggies and the breakfast to implement improvements to ensure we offer a better experience for guests in the future. Again, we would like to apologies for the inconvenience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
Rating

RuthyGlasgow, wrote review 05/11/2019

Sorry but not so good

Location is central but so much construction work going on right next to the hotel our view was a building site, but hey its progress. Hotel entrance small and lovely little area with water fall but ... more

Owner Response
Bestwestern T, La Direction at Best Western Hotel Toubkal, responded to this review
Dear Mr Ruthy, Thank you for leaving us your comment regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us regardring the food, to implement improvements to ensure we offer a better experience for guests in the future. Again, we would like to apologies for the inconvenience due to the construction in front of us. We are planning some renovations very soon I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
Rating

Gwendolina10, wrote review 26/10/2019

Refurb due!

We stayed here just one night on a TUI tour. There were 19 of us checking in but it was very quick and smooth thanks to our guide and a charming old chap helping us into the lift. Our room was adequat... more

Owner Response
Bestwestern T, La Direction at Best Western Hotel Toubkal, responded to this review
Dear Guest , Thank you for taking the time to tell us about your recent stay in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest; therefore your feedback is very important to us, and we will use your comments regarding the lighting and the food . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Rating

123s567, wrote review 22/10/2019

Very disappointing

The Hotel is very old, room smells very bad and noisy needs a serious renovation the view is very lousy. Front desk attendants are very professional and clean Except the girl who checked us out with v... more

Owner Response
Bestwestern T, Public Relations Manager at Best Western Hotel Toubkal, responded to this review
dear customer, Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with this staff member. Your happiness is our number one priority. Our entire team apologizes for the miscommunication that took place and the inconvenience this has caused you. We have since resolved the issue with that particular desk attendant , so feel free to re-schedule a new stay with us online or by calling us directly. We hope to have the opportunity to serve you soon.