Best Western Hotel Toubkal

When we arrived at our hotel Best Western Hotel Toubkal, the porter took the keys to park the car and we went to our room and ten minutes later returned to check the car to find that the front nearside tyre was flat and still in front of the Hotel. The porters appeared ‘helpful’ and tried everything to pump it up and immediately found a single small hole on the out side of the tyre which could not have been caused by driving but rather a short sharp instrument like a sharpened thin screw driver driven at force into the side of the tyre on purpose within the ten minutes that we had arrived. The porter said that he could get the spare swapped as the Hotel car park is just a hundred yards away and had their own mechanic…. he said… and we agreed on 70 dirums. We awoke early to pick up the car to visit a local tourist attraction and asked for the porter to fetch the car. (This was how they did it) He went off and about twenty minutes later he arrived back on foot saying that the car wouldn’t start. The car was almost brand new and this is one of the reasons we chose a slightly more expensive car company Majdoline Travel. At least with a new car including a new battery of course, what could go wrong you would think? Incidentally by now we had been driving the car for ten days and we were very glad to have had a car this good and new to drive. But can you see a pattern emerging? They made a vein attempt to jump start the car at the Best Western Casabalnca car park but really a very unconvincing effort, as I felt the agenda was about to unfold when the porter would say he could get a new battery at a great price. The tyre was clearly punctured on purpose outside the hotel and we had our suspicions as to why the new battery is now flat. We then called Majdoline Travel and he said he would send a local mechanic out to have a look at the car. This agitated the porter and his boss and the mechanic I am very glad to say I mean really agitated. I would not let them park a car behind this car because when the time came I did not want to be locked in. Please to say this also annoyed them even more. The mechanic arrived and did a diagnostic check on the car and said that it appears that the battery had been flattened overnight. Really, do porters do that sort of thing to English tourists at the Best Western Hotel Toubkal? I don’t believe it and is incomprehensible. Then he said the gear box had no reverse. There really was a pattern emerging. We arrive at the Hotel, the tyre gets vandalised, and overnight the battery gets flattened and the gear box somehow gets wrecked. I cannot repeat what I then said to the porter and mechanic as I am a scouser. He did not deny anything and just walked off. Now you too would be glad that you paid a little extra to the car company because the company said…. when the full story emerged ….that we will have a replacement car to you in ten minutes and we did. We dread to imagine what would have happened if we had gone for a budget type car company. It might have cost us a battery and a gear box! If you are crazy enough to drive around Morocco you should at least reduce the risk by having a newish car with a company who cares and we whole heartedly are thankful for Majdoline Travel for the way they delivered beyond expectations and we highly recommend them. Glad we were fully insured. The Hotel was dingy and uninviting, a bad choice and a very bad overall experience with Best Western Hotel Toubkal. Ps when I mentioned trip advisor to the mechanic he said ‘I don’t care’ I already know that! less

For the price I assumed this would be quite nice. Dirty bed sheets, dirty tub, no where to get a cup of coffee at 10:00 pm. I was thankful we didn’t find bugs but the strong smell of insecticide probably meant they sprayed before we came. less

Walked to the Best Western Toubkal Hotel and checked in. Elevator is barely big enough for the two of us and our small bags. No air in any of the elevators we have used in Morocco. Room is average size with a separate toilet room. In-room refrigerator and safe. Nice work table, chair, light and electrical outlet. Bed and pillows comfortable, but comforter on bed not used because of warm room. Very poor air circulation as we have found in most Moroccan hotels. Does not matter where you set the thermostat you only get so much air, and it is not cool. Stayed in our room for the evening. Toilet runs constantly. Tub/shower combination. Shower head broken and needs to be replaced. The carpet is dirty and worn in several places. less

Its provably the worse hotel i had ever stay in my life. The breakfast was pathetic, the only eatable food was the croissants and the coffee. Also, don't get confused by the name its not original Best Western chain in the USA. The location is ok near the old Medina and restaurants and coffe shops, but the rooms need mayor renovations and new carpets, the aircondition didn't work properly neither. However, the bed was very confortable or i was very tired and the staff was ok frendly but nothing extraordinary, specially because they forgot our wakeup call and we almost lose our train to the airport to catch our fly back to the USA. However, i think that is what you get when you go for budget hotel. less

We stayed on 2 separate occasions during a recent Morocco trip. The staff were extremely helpful and accommodating and provided us with good advice regarding bus travel and the location of services. On our return, we were upgraded to the top floor suite. The hotel is not new and can show its age, especially on our first visit during which the AC struggled, but overall we were OK with what the hotel offered. Location is very good, right next to the medina and train station and city centre. less