Not what you expect from a 4* hotel
16/05/2018 DaBietjaaa, Munich, Germany
Our 1-night stay at the Best Western Hotel Toubkal Casablanca was a very unpleasant experience. The overall condition the hotel, as well as the understanding of cleanliness, leave a lot to be desired,... more
Our 1-night stay at the Best Western Hotel Toubkal Casablanca was a very unpleasant experience. The overall condition the hotel, as well as the understanding of cleanliness, leave a lot to be desired, especially for a 4* hotel that claims to hold up to European standards.
Upon checking in, we realised that the carpet in the room was very dirty and there were a lot of hair on the apparently newly-made bed. We were asked to wait in the reception area while housekeeping went through the room again, but didn’t get offered any drinks during the wait.
In addition, both the tap in the sink as well as the shower had brown water coming out of it. Confronted about this, the staff at reception claimed the water-issue was city-wide, which i can neither confirm nor decline, and would resolve itself within 1-2h, which it did not.
At checkout the manager apologised for the inconvenience and offered a free lunch. The sincerity of the offer is questionable, since it was clearly visible we were about to leave. We declined because we had to catch a flight and if breakfast is any indicator then lunch would’ve been another unpleasant experience.
The offer can be interpreted as good faith but falls into the category of ‘too little too late’. less