Excellent service, I felt part of the Toubkal family
My stay with my wife in this hotel was an experience where I found that the Moroccan collaborators of the Toubkal hotel are very human, sensitive people and with an incredible willingness to help peop... more
My stay with my wife in this hotel was an experience where I found that the Moroccan collaborators of the Toubkal hotel are very human, sensitive people and with an incredible willingness to help people.
My wife had a health problem and needed to be hospitalized, as she was transferred from the hotel ambulance to the hospital, the hotel chairman was present and noted the ambulance plaque, requested the name of the hospital, and thereafter , has given us all the support we need in these difficult times.
Mr. Mohammed (General Manager) personally went to the hospital and gave us all the support needed to help us keep track of my wife's state of health, talked to the doctor in charge and informed us of all steps until he was discharged.After returning to the hotel, he offered us all the hotel infrastructure to accommodate us until our repatriation to our destination country at no additional cost, offered us room, food and provided his staff to help us buy clothes and medicine. For us, all this support was much more than a company support, it was a generosity of this incredible Moroccan people. My sincere thanks to all the staff at the Toubkal hotel, and in particular to Mr Mohammed. less
Bestwestern T, La Direction at Best Western Hotel Toubkal, responded to this review
Dear Mr Jose,
Thank you very much for your comment regarding your recent stay at the Best Western Toubkal.
We are delighted to read your comment. Positive feedback like yours is a real source of motivation for our teams, and we are glad to share it with them. Our staff,especially our General manager Mr Mohammed , will be thrilled to hear such positive feedback.
We Hope that your wife feels better and we look forward to welcome you again soon.
Best western Toubkal hotel is your home far away from home.