Best Western Hotel Toubkal

My stay with my wife in this hotel was an experience where I found that the Moroccan collaborators of the Toubkal hotel are very human, sensitive people and with an incredible willingness to help people.  My wife had a health problem and needed to be hospitalized, as she was transferred from the hotel ambulance to the hospital, the hotel chairman was present and noted the ambulance plaque, requested the name of the hospital, and thereafter , has given us all the support we need in these difficult times. Mr. Mohammed (General Manager) personally went to the hospital and gave us all the support needed to help us keep track of my wife's state of health, talked to the doctor in charge and informed us of all steps until he was discharged.After returning to the hotel, he offered us all the hotel infrastructure to accommodate us until our repatriation to our destination country at no additional cost, offered us room, food and provided his staff to help us buy clothes and medicine. For us, all this support was much more than a company support, it was a generosity of this incredible Moroccan people. My sincere thanks to all the staff at the Toubkal hotel, and in particular to Mr Mohammed. less

Not a good place for a veggie but you will find something. The hot food was on the colder side of warm. The dining room is to small and spills into a bar area. Breakfast omelette had meat in it but lots of other choices less

Location is central but so much construction work going on right next to the hotel our view was a building site, but hey its progress. Hotel entrance small and lovely little area with water fall but rooms really are very shabby. Evening meal that night for our small bus party was dismal but the breakfast was bit better. Really needs refurbishing. Staff very friendly and helpful. less

We stayed here just one night on a TUI tour. There were 19 of us checking in but it was very quick and smooth thanks to our guide and a charming old chap helping us into the lift. Our room was adequate except for exceedingly poor lighting; my other half found shaving difficult and I don't know how women can see to put makeup on! Styling my hair wasn't easy either. Our mattress was old and none too comfy so I slept fitfully. There was no choice at dinner and the chicken soup starter was almost tasteless. The beef main course made up for it and luckily I like creme caramel. I speak french fluently and was well understood all week - except by the waiters! Breakfast was good. less

The Hotel is very old, room smells very bad and noisy needs a serious renovation the view is very lousy. Front desk attendants are very professional and clean Except the girl who checked us out with very nasty attitude no greeting and kept starring at me and my wife. While on the way to the airport she called the Taxi driver and told him we took a small Bringle potato chips and we did not pay for it and ask to talk to us. She told my wife we should pay my wife told her sorry my husband thought it was for free since it was setting with the free coffee and tea, she asked for 5 Dirham to be sent back with the taxi driver we said okay. When we gave the driver the money he said it is 25 Dirham I was really surprised from the whole thing stingy hotel, room and nasty receptionist for no reason she never even wished us a nice trip just this nasty stair at us even the Taxi driver was surprised of her attitude. less