Stayed here 2-nights at a Deluxe Twin Room while on a visit to Takayama. Specifically to visit Shirakawa-go.
(1) Rooms were clean
No complaints here, everything was in good order during our stay. What more this is Japan, cleanliness is almost expected
(2) Excellent Location
It is a barely 2-3 minutes walk from Takayama Train Station. Utterly convenient. There were many eating places and convenience stores around the station and by extension the hotel. Although a lot of the recommended restaurants and the old town (where most of the tourist attractions and sites are) is a bit of walk. More of that in the "Cons" section
(3) Excellent Service
The service standard by all the staff was good. All very polite and professional. More later on one staff in particular, her attention to details and service standard really gave this review 5/5 and not 4/5.
(1) Distance from Old Town
A lot of the attractions in Takayama are centred around the Old Town. It is about a 10-minutes or maybe maximum 15-minutes walk from the Old Town. Many of the tourist attraction are in the Old Town, the weekend markets also, and the Old Town itself being one of the biggest attraction.
So as mentioned although the service standard by the staff was excellent. The real stand out for us , was Kozu at the front desk. Who was there everyday during our stay from 13/05 - 15/05. She checked us in but wasn't there when we checked out. She helped us book our day tour to Shirakawa-go. And asked us how it was that evening when we got back to the hotel and she was on duty. She helped in making all our dinner reservations on both nights. Wrote down the name of the restaurant in Japanese so that we can recognize the name on the signboards. She also was very nice and asked us if we enjoy dinner when we returned. Our request for extra pillows on the 1st evening, she was the one who brought them up. And after check-out, we had originally planned to head to Kanazawa by train but owing to heavy snow, trains were cancelled. We walked back to the hotel to leave our bags temporarily till we could take the Highway Bus to Kanazawa, the bag storage arrangement was also handled by her.
For the wife and I, Kozu's service was excellent and really was the single reason this property for us deserves a 5/5 in this review and not 4/5.
Would gladly stay back here. No doubt was a good stay overall already, made excellent by Kozu's hospitality less