Good value-for-money hotel option not far from the city centre
03/04/2018 BradJill, Hong Kong, China
We have stayed at BW Sun Sun a few times in recent years including two stays in the past three months. This is a good value-for-money property at Praca Ponte E Horta area, around 5-6 minutes walk from... more
We have stayed at BW Sun Sun a few times in recent years including two stays in the past three months. This is a good value-for-money property at Praca Ponte E Horta area, around 5-6 minutes walk from Senado Square.
Reservation was made on booking.com. Per usual, email confirmation was received immediately. Reception was more impersonal for this stay. We were informed that our room wasn't ready before check-in staff even looked at their computer to confirm. That was odd but no much of a problem as we were already planing to head out for lunch.
When we returned at check-in time, we were handed a number and told to wait evenwith no other guests at the front desk or waiting in the lobby area. Again, odd and very impersonal. Nobody likes being treated like a number. However, to be fair, we were called to the desk to check-in just a few minutes later and had key card in hand just a few minutes afterwards.
Our room was exactly the same as what we've had during previous stays. Two single beds that were both comfortable enough. Small table, desk & chair, flat screen TV, fridge, kettle. Plenty of room space for luggage, fair view of the city and the square in front of the hotel. Bathroom is just fine for this calibre of room.
Worth note, wifi was slow during our previous December stay.... but down right bad and very unstable most of the time we tried to use it. That wasn't good.
In the end, an impersonal stay with bad wifi made for notable negative marks this time around. Otherwise, the room was fine and the location of BW Sun Sun is quite good if you want to be near to the city centre. Room rates are also very good compared to similar properties around Macau. As such, we don't have major problems with this property and will continue to consider it a good value-for-money option for those considering visits to Macau this year. less
Reid H, 客戶關係經理 at Best Western Hotel Sun Sun, responded to this review
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We will improve the situation you mentioned. We look forward to your staying again.