Most overrated four star hotel I have ever seen
21/07/2017 arthurbull, Troy, Michigan
They do not seem to think putting up a sign helps one find the hotel. Then they do not seem to think that a malfunctioning air conditioner is cause for a room change. By the time the person who came... more
They do not seem to think putting up a sign helps one find the hotel. Then they do not seem to think that a malfunctioning air conditioner is cause for a room change. By the time the person who came to fix the AC failed, then left the room, the restaurant had closed, 30 minutes early. As we were traveling by bicycle, not car, this left us with few dining options. Thankfully, Elise in the bar helped us order pizza from a local establishment, she was the only bright spot of the place. Finally, the WiFi signal was weak and connection spotty.Problems created and not resolved leaves a bad impression. This is the most overrated four star hotel I have ever experienced. less
BestWesternStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Could you please contact me directly at 450-438-1155.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Front Office Manager