Best Western Hotel St. Jerome

420 Monseigneur-Dubois Boulevard, Saint-Jerome, Quebec, J7Y 3L8, Canada
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Best Western Hotel St. Jerome

Located in the La Riviere-du-Nord region, the Best Western Hotel St. Jerome offers a convenient location, exceptional customer service and affordable rates - the perfect combination for business and leisure guests alike.

An outdoor enthusias
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Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
420 Monseigneur-Dubois Boulevard, Saint-Jerome, Quebec, J7Y 3L8, Canada

Reviews of Best Western Hotel St. Jerome

Traveller Overview:
4.0 Rating: 360 reviews
Excellent 47%
Very Good 34%
Average 9%
Poor 4%
Terrible 4%
Rating

savvytravellady2021, wrote review 23/08/2021

Didn’t get what we paid for.

The overall look of the hotel was fine, it wasn’t dingy or anything. However, it was super disappointing that we paid for a room with two double beds, and when we get our room keys after paying, we ge... more

Owner Response
BW Saint-Jerome, General Manager at Best Western Hotel St. Jerome, responded to this review
We are so sorry about this. The front desk agent made a huge mistake and she just didn't know what to do since we were sold out. Both rooms are the same rate but I agree that it's not the same comfort at all when you expect having 2 beds in the room. We wrote an email that represents how much we are sorry about this. This is the kind of mistake that has a huge impact on the guest experience, once again, please accept our apologies.
Rating

karllittler, wrote review 07/07/2021

Good hotel but food needs more attention

Good location near highway. Friendly staff at reception The food was middling quality, so much so that I chose to take breakfast at Cora's even though breakfast was free at the Best Western. My mi... more

Owner Response
BW Saint-Jerome, General Manager at Best Western Hotel St. Jerome, responded to this review
Thank you for your comment. We are not used to have this kind of comment on the food, but it is true that we have a lot of staff in training right now. We are truly sorry this could happen. You can be sure that the Chef has your feedback and that he will make sure that this won't happen again. Once again, thank you!
Rating

pouliotpitre, wrote review 30/06/2021

nice stay

We had a nice stay, rooms have been renovated in 2018. The hotel is well located, close to shopping center and the Mirabel outlets. You can go to different restaurants (Nickel, St-Hubert, Score...) an... more

Owner Response
BW Saint-Jerome, General Manager at Best Western Hotel St. Jerome, responded to this review
Thank you! We truly appreciate your comment!
Rating

Nancy J, wrote review 14/06/2021

Nice place

This was our first time at this hotel and really enjoyed it.. Nice clean room and restaurant attached was nice. Out door pool in a nice courtyard with flowers. We had room 106 first floor and very qui... more

Owner Response
BW Saint-Jerome, General Manager at Best Western Hotel St. Jerome, responded to this review
Thank you so much for these good comments!
Rating

Ginette B, wrote review 10/04/2021

The restaurant food and the service was excellent

We had to order room service and the staff person was very helpful (Christine). The cook (Chantal) prepared excellent food. The portions were generous. Jennifer was also very accommodating with our... more

Owner Response
Marianne Léger, Guest Services / Front Office at Best Western Hotel St. Jerome, responded to this review
Thank you so much for that great comment :)