12/11/2015 John P, Romsey, United Kingdom
Inadequate heating in the bedrooms. Lamps not working in the rooms and bathrooms. Poor showers and arrogant bar staff. Different rules on different nights for ordering food at the bars, one night you ... more
Inadequate heating in the bedrooms. Lamps not working in the rooms and bathrooms. Poor showers and arrogant bar staff. Different rules on different nights for ordering food at the bars, one night you need ID next night you dont and luke warm food for breakfast. I travel all round the UK staying in hotels and will not stay here again. This is not value for money!!!
GM_SmokiesOldham, General Manager at BEST WESTERN Hotel Smokies Park, responded to this review
Dear John P
I am sorry to hear of you disappointments ands would like the opportunity to explain some of the points you raised. I checked the room you stayed in and found all the lights worked. I put my key in the electric key slot whilst no lights came on straight away, they all did once I have turned them on. The heating is on a timer and also a thermostat in each room, which we continue to alter as the weather changes.
I feel I must explain and stand up for my bar team who are not arrogant or rude, but just doing a good job of protecting the guest account with us. They only ask for the key card folder to check the guest room number and signature. This is purely to make sure that our guests only get charged with food and drink that they have had or authorised.
The fact that the night before, you did not need the card, was due to the team member knowing who you were, hence not requiring the ID. On the second night the team member had not meet you before and did the right thing in asking for the correct paper work.
I am sorry that this procedure upset you but they did do the right thing. I shall meet with the head chef to discuss the breakfast.
I can see that you have reviewed 5 hotels and scored 4 of them 1 out of 5, so I don't feel singled out.
BEST WESTERN Smokies Park Hotel