Poor breakfast undermines anything good about this place
23/11/2015 DulwichEd, London
I spent a night here on business. It's comfortable enough although the decor and furnishings are tired. The bar is comfortable enough although there's a lot of massive tables and empty spaces. Weirdly... more
I spent a night here on business. It's comfortable enough although the decor and furnishings are tired. The bar is comfortable enough although there's a lot of massive tables and empty spaces. Weirdly there were clearly far, far more cars in the car park than there were guests - why do you allow the use of your car park in this way and the consequent impact it has on paying guests?
It was the breakfast which really lets this place down. I went down at about 0830 but the hot items had obviously been on the counter since the start of breakfast well over an hour earlier. The bacon was dry, stiff and stuck together. The sausages were clearly pretty poor quality to begin with and the 90 minutes in the open air had sealed their fate. To make matters worse, the brown sauce was a cheap substitute rather than HP (unforgivable).
Unlikely to be visiting again. less
GM_SmokiesOldham, General Manager at BEST WESTERN Hotel Smokies Park, responded to this review
Thank you for your mixed review and I hope the good out weights the bad. I would like to explain that we had an event on the night you stayed which resulted in more cars than normal. I am very pleased that we are able to offer free parking for all our hotel and event guests, but am sorry you were not happy with the additional parkers.
In terms od breakfast, I will pass on your feedback to the head chef but our normal breakfast service is well received but am sorry you were not happy at 8.30am when you dined with us. We would always be happy to cook you fresh items if you are not happy, but just need to be to be told.
I hope you visit again.
BEST WESTERN Smokies Park Hotel