Great customer service, not so great facilities
22-07-2018 Steve10367, Rusk, Texas
We were enroute to a family reunion and arrived at 3AM. Just needed a place to lay down and catch a couple hours of sleep. Surprisingly, the clerk was awake and very attentive to us. We got a decent r... more
We were enroute to a family reunion and arrived at 3AM. Just needed a place to lay down and catch a couple hours of sleep. Surprisingly, the clerk was awake and very attentive to us. We got a decent rate but when we opened the door to the room, I was getting an uneasy feeling about it. The sheetrock looked like it had a big hole punched into it and someone with NO experience had fixed it. The wall had "waves" where the sheetrock had either gotten wet or had not been nailed to the studs. The refrigerator's door appeared as no one had cleaned it for about a month or two. The bathroom door had a screw sticking out of it near the bottom. (yes, a screw) and the mirror on the bathroom door had the holders, but no mirror, and you could see where the mirror used to be. Upon stepping into the shower, you could tell there was NO support on the bottom as the fiberglass bathtub felt like it was fixing to spit and drop you do the floor. There were only sheets on the bed (no blanket/compforter), the A/C was blowing cold bug also was leaking on the carpet next to it (which I found out by stepping into the wet spot on the rub with my sock feet (YUCK) and last but not least, just inside the entry door was a trash can with a roach lying on it's back with one leg just a twitching.
Now for the good - We walked into the room and there was no blanket/comforter on the bed so a quick trip back to the office and the clerk went out of his way to get us blankets. The TV acted like it wasn't going to work and the clerk offered to change it out so I wiggled some wires and it began to work (worked the rest of our time there) When we checked out the next morning (another good point is checkout is @ 11AM) we noticed the carrier for the room cards had been used and we got a "reused" one..guess you have to give a lil credit for being "frugal" and "recycling"! :)
overall, I give this hotel a 1.5 and the 1 point is for the helpful clerk. whomever they have cleaning this place needs to be sent on down the road!! less