Best Western Hotel Schmoeker-Hof

Stayed at this hotel for a week for business. Room was very outdated. Is in need of a refurb. We had to swap rooms late into the first night as there was a constant noise of running water audible in the room. No apology, moved to a noise room right next to the main entrance. The smell of smokers was sickening. Upon checkout the woman at reception tried to charge us for water, nuts and sauna use....all Of which I never used. The trip was booked and paid for by my employer. I have now seen an additional payment on my bank statement. The hotel have taken full payment for the room again. This payment was not authorised and is fraudulent. I have called the hotel to resolve and no one there understands a word of English. less

The staff was very friendly and made me feel welcome! The buffet breakfast is great. Hotel is very convenient for businesses in the industrial park area. Park nearby that was nice to walk around and get some exercise. less

Very nice hotel. Comfortable room. 5 minutes walk from where I was working - but very few other amenities within walking distance. Quiet location, in a suburban area. Breakfast good, limited vegetarian options for evening meal - but obviously demand in Germany may be low. Going back again in a couple of weeks less

What can I say, its a bit hit and miss and if you are lucky you get a good room, if not you get the 3rd floor creepy rooms. Restaurant and bar okay but very very overpriced, recommend you grab a cab to drive somewhere else. Don't expect cold beers or cold drinks, just expect them to be cool and wet. No air-con and the building work is taking a long time to complete. That said, staff great and welcoming, willing to go the extra mile to help, just a shame the hotel isn't at their level yet. less

First impressions last. Unfortunately for the lady who checked us in was a bit rude and didn’t care about their guests. She had attitude and was not friendly with us and also other guests (could hear hear while I waited in the lobby). Also the bar staff in the evening where a bit rude and very slow. ROOM was ok. Pretty basic but clean. Breakfast choice was good. Would like to point out a older waitress at breakfast who was very nice and helpful and managed to still keep a bit of a good impression of the hotel. She should teach the others some customer service ! less