Best Western Hotel Schlossmuehle

Let's start with all the positives. The location is stunning. The building itself wonderful and the atmosphere just great. I'm in love with Quedlinburg. The hotel restaurant, especially the outdoor area, really peaceful. On the day we arrived there was chilled and charming live music. On the more negative side... my sheets were clean but with visible dark stains. Something similar happened to me in Amsterdam a couple of years back. At breakfast one of the staff members kept wearing her mask under the nose. During check in we were given incorrect information which resulted with us not being prepared to have extra cost (the receptionist specifically said it was free for the hotel guests). At check out, the receptionist Mohamed, almost laugh at us and didn't even try to help us. It wasn't about the cost itself as it wasn't much (~30eur) but we felt cheated. I guess Best Western doesn't offer the service it used to as a 4 star hotel. less

Wonderful town to visit. Staff was wonderful and hotel was great place to come back and rest before exploring more of the town. Enjoyed our stay. Was hot outside and the AC was nice. Breakfast was great. less

basically, you gfet wshat you look for, a room close to the Schlossberg, and friendly staff, however the charge was excessive - and when you pay 160 euro + for a room there is alot more you could expect, a bit of lovely deco, a free bottel of water, maybe, or even a warm thankyou less

Stayed one night on a road trip to Germany. We chose the hotel due to positive reviews on Tripadvisor. The location in the southern part of Quedlinburg is very good, as all sights are within walking distance. Also, the hotel offers parking across the street (Kaiser-Otto-Strasse) at EUR 7 per day (according to the hotel site it should be 5, but is actually 7, which is still okay). The traffic at the Kaiser-Otto-Strasse is rather busy, but our room faced the nice courtyard and this was no issue. Nice lobby area and friendly staff both at the front desk and in the restaurant. No city map was offered, but we asked and got one. Our comfort room was spacious and quiet, and equipped with safe, but no a/c. According to the hotel site coffee and tea is available too, but it turned out that it is only available on request, which is okay. The included buffet breakfast was very good with several choices of high quality. Some guests seemed to have some trouble in following the arrows around the restaurant, but by and large this was well managed by the staff. Quedlinburg has several interesting sights and we would definitely like to come back to this hotel. less

The hotel is located near alt-stadt. Parking across the street. We had a room in the separate building. The rooms that are close to the road are somewhat noisy. Breakfast is good with suffient choices. Beds were too soft for our liking. less