Decent hotel in good location in nice environment
12/07/2018 Kirkesgaard, Mannheim, Germany
We chose this hotel as a base for a few days in the Harz area. Quedlinburg, a small, medieval town with nice streets, great medieval houses, an impressive cathedral / castle and a very good choice of ... more
We chose this hotel as a base for a few days in the Harz area. Quedlinburg, a small, medieval town with nice streets, great medieval houses, an impressive cathedral / castle and a very good choice of restaurants worked out great.
The hotel is conveniently located on the edge of the old town. (Some very good) Restaurants are in walking distance.
Parking is available for a fee.
Hotel Buildings are partly historic and our room (Junior Suite) was nicely furnished.
Breakfast has some selection and while not the most creative it will do.
So why just an average rating? Well, because "ok" is just that and I compare it to other hotels in a similar price range.
For great or excellent in almost all categories the extra step is missing. Staff is mostly professionally indifferent - friendly without a real interest or warmth (exceptions apply, but overall it felt like most employees were doing their job, no more, no less).
Bathroom is okay, however our junior suite only had a bathtub. I realize that architecturally it was difficult to fit a shower in here but after hiking the mountains in the area taking a shower crouching in the bathtub is a bit awkward. Also other than soap dispensers there is nothing in terms of shower gel or shampoo or the like (so make sure you bring your own).
Other than a small bag of gummibears there is also no complementary welcome items (fruit, a bottle of water, ...) - There is a mini bar however.
Pillows are on the very soft side and the neck pillows that you can ask for are on the tiny side.
Depending on what is going on during your stay things can be a bit hectic our loud. Events (buses arrive, weddings, parties, ...) can keep you up long into the night.
Overall I would not say that the hotel is disaster but it will also not leave you wishing to come back here often. Nothing is terribly bad, but other than the great location nothing really sticks out. It is more or less just another business hotel and It feels like it could do better in a most categories. I would hesitate to recommend the hotel and would check other alternatives in the area first. less
Schlossmuehle-QLB, staff Sales/Reception at Best Western Hotel Schlossmuehle, responded to this review
Dear Kirkesgaard. Thanks a lot for your feedback in detail. We will check your feedback and will analyze it with our management. So we say thank you again and wish you a nice day and greets from the Harz mountains and the city of Quedlinburg.