Excellent Staff & Comfortable Stay
10/09/2019 rodswetnam, Maulden
Well a last minute booking and we didn't expect such a delightful Best Western hotel, which is set in a central location, a few minutes walk from the shops. There is parking which attracts a daily fee... more
Well a last minute booking and we didn't expect such a delightful Best Western hotel, which is set in a central location, a few minutes walk from the shops. There is parking which attracts a daily fee of £4.00, and pleasant outlook despite not having a sea view.
Being a member of Best Westerns regular customers club we were upgraded to a lovely room overlooking the front with mature trees. The room was very clean, with a walk in wardrobe, an excellent en suite, with a superbly comfortable bed, and of course TV and coffee making facilities. There is an indoor swimming pool, although we didn't take advantage of this facility.The food at the hotel was good, reasonably priced and serviced by excellent staff, who were always very pleasant and helpful.
Breakfast is a buffet affair, but is well laid out with a good choice of hot breakfast food. Unfortunately the breakfast chef on our third and last day let the side down with over-cooked bacon, which was hard to cut and soggy hash browns. Small point really.
The two stars staff-wise, were the receptionist from Sorrento and Mark the barman, who really expelled. Would we stay again? Quite definitely, even better than our stay at the BW Conaught less
gaetano d, Manager at Best Western Hotel Royale, responded to this review
Thank you so much for your review.
The most rewarding thing is when our guest leave our hotel with I smile in their faces and give us good feedback of their stay. I'm sorry about the bacon in your last nigh (It's been passed the information to the chef).
Also thank you for mentioning some members of our staff in your review, they appreciated that.
Hope we will see you very soon.
Please do not hesitate to contact our Reservations Team on 01202 554794 for the best rate available.
Hotel Assistant Manager