Best Western Hotel Royale

I had a short stay at the BW Royale last weekend just one night , with my disabled young adult nephew. The stay was given to me as a groupon voucher, which included tea and cake , dinner and breakfast. the hotel in general has quite a tyred decor and will never match the lavish elegance of Bournemouths Marriott, Hilton or Holiday Inn. however when compared to other hotels of similar prices in the area Ive stayed at such as The Hallmark, Carlton, Cumberland and Suncliffe. I found The Royale elevated on the excellent customer service from there incredible staff, I did not find any staff with a negative attititude from the courteous helpful reception check in gentlemen on the reception to the attentive bar staff and accomadating restaraunt staff. The helpful night porter, and friendly day receptionist , and housekeeping staff. All in all the package was excellent value the room 218 a decent double with all amenities. The hotel is situated in the residential tree lined Gervis Road close to all amenities about ten minutes walk to town, five minutes walk to the beach and near to the noisier bars and restaraunts of Old Christ Church Road. I was impressed with my short stay at The Best Western, I wouldnt hesitate to stay here again a highly reccomended choice and an assett to the Best Western Group. less

Stayed with 3 kids in a family room. Decor in the room felt a bit tired but clean and warm. Energy saving bulbs a bit slow to come on but as I’m partially slighted I like good light. Bathroom modern and good lighting (kids commented strange having toilet rolls on opposite wall to toilet). Everything worked. So much choice for breakfast, cereals, fruit, yoghurts, full English, pastries & croissants (and pink donut my girls v excited by). Plates and jugs refilled at buffet stations without having to ask. Pool was in a separate building and although lit across car park may benefit a torch when dark. Individual changing rooms, good showers, toilet, lockers and pool loungers. My 5 year old could touch bottom for half of the pool. Pool was warm and clean, stone steps width of pool end at shallow end, think it went to 2m depth at deep end. Staff friendly and helpful. Would def recommend. less

Stayed here for 2 night as part of a coach trip. A nice welcome from the Manager and tea and coffee awaiting us. A quick check in and then up to my single room, not large but adequate. My case came up promptly. T/C, storage ok radiator and firm bed. The bathroom quite small. Not keen on the shower - which was small - not having any grip handles, had it been a longer stay l would have changed rooms, nice toiletries. All very clean. Next morning BF l thought very good, plenty of choice of fresh fruit, cereals, hot food and hot plates, really enjoyed that. Staff all very very friendly and helpful. They have a lift, but it only takes 4. A bus route to town is a few roads away, but walkable. They have happy hour for drinks, but between 13-00 and 17-00! A nice stay. less

Currently staying at this "hotel" however I can't understand how this brand has gone so down hill. We had to ask the hotel to open the bar at 22.55..but the poor night porter has not been trained on the coffee machine so I got a baileys without the coffee. I have zero reviews on trip advisor as this is the first time I felt compelled to write a review. At 4pm we spent 20 mins trying to get served at the bar...tills were down and they couldn't do anything, along came maintenance with Ill fitting trousers! Hopefully breakfast will save our souls or I will be back to update you. Can I just say that even though we all know the refurbishment is due...at least two years as they will get another season out of you.its clean and the staff are friendly. less

I could not fault this hotel or the staff in any way whatsoever. My room was warm, spacious and had the most comfortable bed ever. It was clean beyond expectations and I would happily recommend it and return. Great staff, perfect service. Well done. less