Truly shocking
Me and my wife stay at best Western hotels a good few times a year and have stayed here 3 years ago so assumed it would be OK here how wrong. The 2 idiots manager and assistant manager couldn't run a ... more
Me and my wife stay at best Western hotels a good few times a year and have stayed here 3 years ago so assumed it would be OK here how wrong. The 2 idiots manager and assistant manager couldn't run a bath. 1st room was leaking shower. Manager came to mend it. He said he was handyman as well. He said all done . Tried it , same problem so moved room, he said this is much better. Haha look at pics. Discraceful. Say no more. So moved out 8am following day. Apparently owner wants to sell and won't spend another penny. Rang head office to complain no call back. So as a result we are finished with best Western less
Nuno Gomes, General Manager at Best Western Hotel Royale, responded to this review
Dear waynefarr1,
We understand that you're upset with the whole situation but that does not give you the right to verbally abuse our staff like you're doing on this public forum and how you did at the property as well.
Even your partner felt sorry for the staff and personally apologized for your appalling behavior. This was truly shocking from the moment you walked through the door.
I don't think it's necessary for you to say anything else really. Readers will clearly be able to take their own conclusions based on your communication skills.
Regards
Nuno