The ballad of the bent key.
To be honest maybe I got the only iffy room and for the 3 days that the regular cleaner was mm holiday, because having seen some of the other reviews I have to wonder!
I'll pass over the lack of warmth at reception and start the story at the point I tried to enter my 'Deluxe /Superior Room'. I say try because it took about 3 attempts owing to the bent key (yes how quaint, am actual key...I was surprised too).. once inside it took a reasonable amount of effort to get the key out and lock the door. Unperturbed I placed my luggage on the stand; repeated the knack of locking the door (again suspecting the key would snap or at best refuse to leave the lock) and went to reception. Apparently it's the fault of non-Germans who do not understand that German locks are subtly different and so the keys get bent, apparently if I am lucky they may replace the key tomorrow... now call me old fashioned, but this didn't feel like customer service.
I'll cut to the chase; room was dusty, toilet had not been cleaned properly, drains smelled when I first used the sink and if this was Superior / Deluxe then I was perhaps in North Korea rather than Germany! Did I complain, no because to be honest I was stuck there for 3 days and the bent key discussion did not fill me with hope. The final straw was the cleaner replacing the used tea cup, but not taking the dirty one away. I won't talk about breakfast because to be honest I couldn't face it. less