Best Western Hotel Rosenau

Was a nice hotel, nice location and the room was very nice. the lack of any english speaking tv channels made for a challenge watching the news. The room was clean, and everything functioned as it should. The internet speed was excellent for light surfing and watching netflix. less

The room was big and quiet despite facing the road on the second floor. Wide selection for breakfast buffet that seemed to be more frequented by business travelers since we were the only ones there towards the end of the serving period. Free parking and easy walking distance to the main part of this village that wasn’t damaged during WWII. Who knew that Elvis did his military service there in the late 50s. There's a memorial in the park nearby where he lived. less

I needed a place to stay when visiting some of my friends in Bad Nauheim. My fiend suggested the Best Western because it was clos to his flat and a good price. Upon my arrival, the front desk found a good room on the third floor (second floor in German floors) and it was really nice and clean. The hotel offered a free bottle of water and was very accommodating. The breakfast was good and the dining room was very spacious. The only drawback was there was no air conditioning and no fan to circulate the air in the room. less

To be honest maybe I got the only iffy room and for the 3 days that the regular cleaner was mm holiday, because having seen some of the other reviews I have to wonder! I'll pass over the lack of warmth at reception and start the story at the point I tried to enter my 'Deluxe /Superior Room'. I say try because it took about 3 attempts owing to the bent key (yes how quaint, am actual key...I was surprised too).. once inside it took a reasonable amount of effort to get the key out and lock the door. Unperturbed I placed my luggage on the stand; repeated the knack of locking the door (again suspecting the key would snap or at best refuse to leave the lock) and went to reception. Apparently it's the fault of non-Germans who do not understand that German locks are subtly different and so the keys get bent, apparently if I am lucky they may replace the key tomorrow... now call me old fashioned, but this didn't feel like customer service. I'll cut to the chase; room was dusty, toilet had not been cleaned properly, drains smelled when I first used the sink and if this was Superior / Deluxe then I was perhaps in North Korea rather than Germany! Did I complain, no because to be honest I was stuck there for 3 days and the bent key discussion did not fill me with hope. The final straw was the cleaner replacing the used tea cup, but not taking the dirty one away. I won't talk about breakfast because to be honest I couldn't face it. less

The overwhelming impression of this hotel was that it was still early in its journey to modernity. The room key was an actual metal key. The elevator was a rugged blast from the past. The room did not have air conditioning, but there was a small fan placed on the desk to help combat the heat. The window could be opened, but doing so created a lot of road noise. Speaking of noise, conversations in the hall could be easily heard in the room. The number of electrical outlets in the room was limited. The clock was stuck flashing the wildly incorrect time and could not be set. The shower was a bit tight, but drained well and water pressure was good. The bed was also comfortable. On the good side, the bed was comfortable, the TV channels were OK including CNBC & BBC, and the restaurant food was good. less