I have been to Paris a number of times and chose this hotel due to the area which is perfect for first time visitors and I was travelling with family who had not been to Paris before.
First I will start with the positives in which there is only 1: the location. The location is faultless, the metro is right outside, taxi rank across the road, 2 hop on hop off bus stops are outside the hotel and there are lots of shops, restaurants and bars in the immediate vicinity.
However the amount of negatives outweigh the positives. The staff are disinterested, they aren’t rude but nor are they friendly and welcoming. There is a feeling they hate their jobs and don’t want to be there and simultaneously dislike the guests.
On the first day my mother was told to stand back so European guests could be given a croissant first despite the fact that she was first in line. Even then she was told she could only have 1 croissant. Since when were breakfast items rationed? I found a long hair in the cheese which I reported to the waiter who said nothing except took it to the kitchen.
Breakfast was the same every day: bread, pastries, 2 cheeses, 3 meats, scrambled eggs, bacon, sausages, 3 cereals and fruit, it didn’t change so quickly became boring. Items also ran out regularly and were either not replenished or took time to be refilled.
The fire extinguisher in the restaurant was blocked by a table which I am pretty sure goes against safety standards. Tables at breakfast are cleaned by brushing the crumbs on the floor, again a health and safety issue.
The website and in room information mention a bar and room service. The bar was closed and will reopen in January, same with room service. Whilst we eat out and rarely use room service, never have I been to a hotel where the bar and room services have been suspended over the Christmas period.
The rooms are simple and compact which is not an issue as we are out most of the time. However the cleanliness seriously needs to be looked at. The shower was dirty and in need of some bleach, same with the toilets. Some days we didn’t even have the room serviced at all even when we came back late despite putting the sign on the door. One day housekeeping walked into the room whilst I was asleep and the do not disturb sign was up. Dirty cups weren’t removed, not enough towels were provided and the bare minimum was done in the room.
Rooms are so hot that you can’t regulate the temperature so have to open the windows to the constant traffic noise. The control panel lights up but it seems the mains have been turned off.
The halls are often blocked with vacuum cleaners that are left there during the day making this a health and safety hazard.
The clincher was finding that housekeeping had eaten some of our fresh cherries we had on the desk.
Fast wifi is also advertised however it is painfully slow and drops out.
I wish I had positive things to say about this hotel however I don’t and I would expect a lot more from the Best Western name. Management, you really need to look at the way this hotel is run and work with your team who obviously don’t want to be there.