We checked in for a week. It started off okay, arrived in the early afternoon and had no plans for that day other than to relax by the pool we had seen advertised. The pool unfortunately was empty, full of leaves and rubbish and that did not change for the entire week of our stay. There is no indoor pool.
On the first day we opted to get the shuttle bus provided for free to the nearest metro station, which was nice enough on the way there, got dropped off and told to meet back there at 7pm. Off we went for our lovely first day in Rome. After an exhausting day we made it back to the meeting point for around 6.30pm, another couple arrived around 6.45pm, we waited and waited until 7.30pm and still no sign of the bus driver.
We eventually had to figure out which bus to get, as our phones couldn't call the hotel, luckily enough the metro ticket you buy also covers the buses and so bus number 20 was our ride from then on. Every 7 mins or so. We eventually arrived back at 8.30, went to speak to the people at the desk, all we got was a half felt apology and told that we were wrong for not being at the right meeting point, however it wasn't just us that hadn't been told the current place, so no, it wasn't us, the driver in the morning had neglected to tell us we had to meet at a different point.
We also lost water at 2 points during our stay, no taps, showers or water to flush the toilet. This lasted for at least 3 hours each time and meant after a hot sweaty day of walking around we couldn't shower.
We were booked in until Thursday, however on the Tuesday when we got back the door card didn't work, I took it down to the front desk and was told we had checked out? I asked how was that possible seeing as all our stuff was in the room, I got a quick fumbled apology and our card was reactivated.
The cleaning staff I have to say get a 5/5 they were perfect every day. Clean bed sheets, towels, cups ect. Very pleasant and clean room.
The only other saving grace for the hotel is the local shops. Very convenient to have a cheap supermarket near by.
Finally, if you do make the mistake of booking this place, check out the pizza joint in the shopping centre. It was our favourite place in the whole trip, amazing handmade pizzas, and try the supplì, they're a local gem! less