Worn hotel in quiet area
16/09/2015 Toippa, Finland
The room was very quiet but worn. The personnel was helpful and friendly. Reception is not available 24h but you will get assistance from the restaurant called Harrys. There was nothing bad at this ho... more
The room was very quiet but worn. The personnel was helpful and friendly. Reception is not available 24h but you will get assistance from the restaurant called Harrys. There was nothing bad at this hotel except that the room was really worn. I would not give more than max 2 stars for this. The breakfast in Bageri/Bageriet was ok. Fresh bread. Extra plus for lactosefree products (milk, yoghurt). :-) less
Joakim L, Ägare at BEST WESTERN Hotel Rogge, responded to this review
Thank you for your review, although I personally think your 2 star review is a little hard on us.
I see on your profile that you travel a lot and have experience from 5-star luxury hotels such as Minoa Palace resort & SPA in Greece to sights like the Burj Khalifa in Dubai. Unfortunately, Strängnäs and Best Western Hotel Rogge is a very different experience. However, I am happy to hear that you seem to have enjoyed your stay, our friendly staff, Harrys Restaurant and our Best Breakfast by Tina, although you think your room was worn. We take all reviews very seriously and will definitely look over the room you had.
Hopefully, we will have a chance to welcome you back soon and make sure you get a room that you like. Please ask for me or Richard next time you book to ensure we take care of you the best we can.
All the best, Joakim