As a Battlefield Guide, who visits Cassino regularly with various groups, both military and civilian, I am always pleased to hear that I am staying at this particular hotel. The staff are extremely polite and helpful, especially Angela and Celine, both of whom speak exceptionally good English. This is particularly helpful, when confirming airport transfers, mini-bus shuttle services, museum bookings or anything else. On a previous occasion, whilst staying here, Angela was instrumental in getting very urgent medical attention which required an Air Ambulance. During this tour, once again, she organised a local Doctor to visit the hotel to attend to one of my passengers.
The rooms and bathrooms are spacious and alot of the rooms, have a lovely view up towards the monastery. The hotel itself is situated on the outskirts of Cassino, which is approximately 1 km to the centre. Ideally situated for visiting the various sites around Cassino, such as the Monastery, Hill 593 (Snakeshead Ridge) & the Polish Cemetery, British CWGC & German Cemetery's. So ideal for a base location for Battlefield Tours, plus packed meals can be arranged, currently costing €8 per person.
In the morning, there is a good buffet breakfast provide. On an evening for large groups, a set menu is provided, but with a choice. For those with dietary requirements, it is best to speak to either Angela or Celine and inform them of what you can or cannot eat. We did have a couple of issues during my last group visit, which could have probably have been easily sorted if the hotel was made of the exact requirements. As I say, both Angela & Celine speak of excellent English, but translation of what is actually meant can be misunderstood. Plus most of the waiters do not speak English. I do not speak Italian, therefore do not expect everyone to speak English. Quite often, when abroad, I use Google Translator, which is great for conveying exactly what I am after.
Overall, another nice stay at the Hotel Rocca, with a huge thank you to both Angela & Celine. Look forward to staying here again in the future. less
rocca1, Direttore at Best Western Hotel Rocca, responded to this review
Dear Fred,
We want to specially thank you for such an enthusiastic review on your recent stay at Best Western Hotel Rocca. We will be happy to share it with the all the staff.
We are thrilled to hear that you enjoyed your stay, with particular attention toward the service provided by our team.
We are glad that you appreciated our hotel and the courtesy of our staff, since we are aware of the importance of it for our success. Making positive stays for our customers is our first goal, and it's a pleasure to read it through your words.
We truly look forward to welcoming you back upon your next visit to Cassino.
Best Regards
Best Western Hotel Rocca Team