Advertized as 4 star, more like 2.5 star
Just don't expect a 4 star quality hotel, this is far from it. It's not really a bad hotel, the rooms are decent clean an quiet, the staff is friendly, but we are far from the level of luxury an comfo... more
Just don't expect a 4 star quality hotel, this is far from it. It's not really a bad hotel, the rooms are decent clean an quiet, the staff is friendly, but we are far from the level of luxury an comfort of a real 4 star hotel. The twin rooms are too small and basic, nothing 4-star like here. Expect more of a decent 2 and a half star. And therefore, negotiate the price, a lot. You're not getting 4 stars so you should also not be paying for it. less
Elena L, Responsable réception at Best Western Hotel Restaurant Dauphitel, responded to this review
We would like to thank you for taking the time to submit your review on our tripadvisor page.
We are delighted to know that you enjoyed our staff but we’re really sorry that we were not able to entirely satisfy your stay.
Concerning your comment, we’d like to inform you that our hotel classification correspond to the 4 star criteria of the new hotel standards (dating from July 2012) and that the rates are also in conformity with such criteria and the hotel’s market of Grenoble Metropole.
Nevertheless, we are aware that we have modifications to make, that is why we have completely renovated a part of our rooms, our future goal is eventually renovate them all.
We hope that we will have the opportunity to welcome you again to offer you a better experience in our establishment.