We arrived here as a small family for the last week of August. Upon arrival there had been a slight mix-up about the room as there was no bed for our daughter. As we'd arrived late at night, there was no time to change rooms until the morning. When we were upgraded, we couldn't have been more happy. The room suited our needs perfectly, with a balcony and a view of the sea. The rooms are spotlessly clean with plenty of room for the price.
The customer service from the staff at The Best Western here is in my experience, simply outstanding.
As the week, progressed, we became (I fear) the unintentional awkward guests, from ringing up and arranging a taxi to pick us up, to fetching some drying laundry that had fallen from out balcony! All of the requests were dealt with patience and smile.
I was researching the best way to visit the Roman ruins at Nora before I travelled, but realised that the rates were high tourist rates. I asked Riccardo on reception if he knew of a better way to get there without paying €150 (not including entrance). He immediately picked up the phone and managed to arrange a trip for us for just €50 with a really nice guy named Davide, who was very professional.
The whole staff there were fantastic, from Riccardo, Sara, Veronica, Andrea and everyone else, to Stefania who my daughter became quite attached to! less
Direzione-BW, Front Office at Best Western Hotel Residence Italia, responded to this review
Dear Mr Graham,
All of us at Best Western Hotel Residence Italia would like to thank you for your comments regarding your stay with us.
We can’t wait to welcome you back! Thank you again for your review.
Warm regards, Riccardo Pinna