the attention was terrible. the receptionist was very rude to me and my friends. she made us wait for 4 hours for our room and didn't even offer a glass of water. at checkout she was charging us 3 ext... more
the attention was terrible. the receptionist was very rude to me and my friends. she made us wait for 4 hours for our room and didn't even offer a glass of water. at checkout she was charging us 3 extra breakfasts we didn't have. The beds were uncomfortable to sleep in, the rooms had poor light. breakfast didn't taste good. the bread seemed old and juices tasted like detergent. I wouldn't stay in this hotel ever again. less
Direzione-BW, Front Office at Best Western Hotel Residence Italia, responded to this review
Dear 667nick, thanks for writing a review regarding your stay at Best Western Hotel Italia.
We are very sad about your dissatisfaction.
You arrived at our hotel at 8:00, and in a fully booked hotel there are not available rooms at that time, early in the morning. Our check-in time is 14:00.
You screamed since your arrival and you insisted on having a room.
Furthermore, you booked for four people and you were seven people, but in spite of this we found an allocation for you.
Our Staff's kindness and professionalism is our strong point, so we find absolutely not true what you wrote.
You had breakfast for the whole stay, you tried to take away sandwiches and fruit, but now you wrote you didn't like it.
Fortunately, our Guests are usually much more respectful than you and, not accidentally, much more satisfied about our service.