I spent here one week on a business Trip, during Covid-19 Pandemic and i was not satisfied. The hotel looks very old from the outside, but that is not the point if this is not same on the inside. The ... more
I spent here one week on a business Trip, during Covid-19 Pandemic and i was not satisfied. The hotel looks very old from the outside, but that is not the point if this is not same on the inside. The lobby is new, but that is the only thing which is new.
The most of the things i had seen was worn out, the floor, wallpaper, bathroom, air conditioning and so one. The only thing which was nearly new was the furnishing in the Room. The Air Conditioning is pretty loud, even if you turn them off. You could get no dinner and the breakfast is only a small lunch box.
You had to pay the room in advance snd to check out a day before is not possible, your money is gone...
The Week i stayed in this hotel there was undergoing renovation at the water pipes or something, that means on the first day warm water only after 9 o‘clock in the evening and the other days you had to open the Tap till the water turns from brown to normal.
But i got a voucher for a drink the time i checked in, i tried to grab a beer from this voucher, but the staff told me, that the Bar is closed because of the Covid-19 Pandemic. Why got i a voucher if i could not redeem it?
I spend a lot of my time in hotels, this was a stay at the pretty low end of my List. less
Matthias Heid, General Manager at Best Western Hotel Rastatt, responded to this review
thank you for your review and comments.
We are very sorry, you were not satisfied with your stay.
Please accept our sincerest apologies.
We would be happy if you would give us another chance to impress you with our service quality after we return to our "normal" business.
With BEST regards
Your hotel team