Best Western Hotel Rallye

My wife and I received a gift card to spend a night in this hotel. When I called to book a room they told me to call back in 5 min, 2nd time I called they told me again to call back in 30 min... Finally they've reached out to me and I said that I want to book executive room on desired date. Response was yes, you can book, we have several available (7 to be precise, which I checked prior to calling them). The moment I said I will use a gift card they said: "You can't book it on that day, this is only for people that pay. I replied: "What do you mean for people that pay, for gift card you pay as well" then receptionist responded: "You can only use Friday and Sunday" otherwise you have to pay... The gift card terms were you may book all year long when the room is available. After going through several emails I couldn't come to agreement with them since they didn"t want to comply with gift card terms and were inventing reasons not to book us a room on desired date. I've never expirienced such a bad customer service. For the hotel itself I can't give a review since we decided not to visit it due to reasons above mentioned. less

This hotel is standard of best western chain but only something they might need to do is change pillows they all very soft hard to sleep , it’s good the room is big so can fit our luggages because we came to this town to send our daughter study so we do not know much hotel around then since it’s small town The food is good Japanese Sushi ,they have Thai food too but I think it’s too sweet since we are from Thailand so the food not taste according to us but anyway we enjoy Sushi more And one of the best in this hotel is friendly face from reception this girl do almost everything from my view we see her in f&b too and always willing to help guest ! I think if next time we are back to this hotel just because of Friendly Anderea The receptionists thank u for always understanding because we cannot speak French! less

The hotel is looks a bit dodgy on the outside but once you get through the small reception area and into the new wing of rooms, the hotel was quite nice. Rooms very large for Europe and bathroom decent size. Nespresso machine and minibar in room were good. The location is excellent, right near the downtown and migrolino if you need a snack or drink late at night or Sunday. The breakfast was an extra charge and looked terrible. We ate at Migros restaurant across the street which was very nice. No extra charge for dog which was super! less

Room was good, standard for a Best Western. My 2 star review comes from the poor customer service. At check in, I was advised that breakfast was included and served 6:30-9:30ish. Now, I can understand potentially that there may have been a language barrier as this Best Western does not include free breakfast, unlike most other BWs. Upon checkout, I was advised that I owed 108CHF, which was 18CHF per person per day. How come there wasn't a bill presented to me each morning? This rate was for a hot breakfast according to their hotel website, but the breakfast wasn't hot. When I phoned the corporate department, they reached out to the hotel and after 5 business days, no response because they couldn't be bothered to respond to head office. What did I get? 50% back in the form of future travel, which means I have to pay BW more money. As a diamond select member and platinum Marriott member, this is just awful customer service. I don't think I'll ever stay at a Best Western again if I have any other choice. The hotel itself was good. Good location, 5 min walk from the train station. less

I had one of the executive rooms : rather spacious, nespresso machine, and a nice bathroom. The bed was a bit on the soft side to my opinion however. Breakfast was relatively simple, but offers everything you need. less