Best Western Hotel Rallye

Room was good, standard for a Best Western. My 2 star review comes from the poor customer service. At check in, I was advised that breakfast was included and served 6:30-9:30ish. Now, I can understand potentially that there may have been a language barrier as this Best Western does not include free breakfast, unlike most other BWs. Upon checkout, I was advised that I owed 108CHF, which was 18CHF per person per day. How come there wasn't a bill presented to me each morning? This rate was for a hot breakfast according to their hotel website, but the breakfast wasn't hot. When I phoned the corporate department, they reached out to the hotel and after 5 business days, no response because they couldn't be bothered to respond to head office. What did I get? 50% back in the form of future travel, which means I have to pay BW more money. As a diamond select member and platinum Marriott member, this is just awful customer service. I don't think I'll ever stay at a Best Western again if I have any other choice. The hotel itself was good. Good location, 5 min walk from the train station. less

I had one of the executive rooms : rather spacious, nespresso machine, and a nice bathroom. The bed was a bit on the soft side to my opinion however. Breakfast was relatively simple, but offers everything you need. less

The location of the hotel is good, close to the city center. We had one standard room and one executive room for 2 nights from Friday till Sunday. The standard room was very small, however very clean. The mattress was a bit « worn with use » and should have been changed a while ago. As there is a disco in the basement of this part of the hotel, it can be very noisy on Friday and Saturday nights till sometimes 4.00am, especially if you stay at one of the lower floors. The 2 nights we stayed, there were loud discussions outside on the hotel parking between drunk guests of the disco. So, if you want to stay there over the week-end, I highly recommend to spend a bit more money and book a larger Executive Room, as they are in a quiter part of the hotel. The hotel has enough car parkings outside. The breakfast buffet is ok. less

This is not a WOW hotel but is very comfortable with all decent rooms. Coffee in the room was CHF2 which we thought a little extortionate, but you don't have to have it, and we didn't!! We ate out as we went to visit Fribourg in the evening so have no comments regarding food. less

We stayed here for our holidays in the Gruyere region for 2 nights. We had 2 rooms and both were very spacious and overall very clean. I wish we had requested a double-bed, but otherwise can't complaint. Staff was very helpful from check-in to check-out. Breakfast has many options, including variety of cheese, cereals, juices etc. there is also parking at the facility, which is very good. Location of hotel is good as well, as it is next to the old town less