Best Western Hotel Rallye

I was supposed to stay at the the hotel for 2 nights and I had to cancel cause I couldn’t come to Switzerland. I called the hotel the day before my reservation to avoid cancellation fee and the receptionist made me paid cause they waited the morning after which was the day of my reservation to call me and make me pay for one night. I’m more than upset since I’m working in hospitality and never saw something like it. This hotel should be manage better and the staff should know their rules and regulations. I’m never gonna book this hotel again. less

Arrived at 1330 staff was ok. Opted for the big rooms with aircon. Executive rooms are quite big but still very simple. Beds are good. Shower is ok. Breakfast is soso. Alot of parkingplaces around the hotel. Unguarded. Aircon broke down at night. Staff gave a decution on price due to this, which was very nice. Still €177 a night plus breakfast. less

Stayed for a night and ate at the restaurant. The front desk service was excellent and Eric the team leader in the restaurant was always smiling and very enthusiastic. The room are very roomy and clean. less

My wife and I received a gift card to spend a night in this hotel. When I called to book a room they told me to call back in 5 min, 2nd time I called they told me again to call back in 30 min... Finally they've reached out to me and I said that I want to book executive room on desired date. Response was yes, you can book, we have several available (7 to be precise, which I checked prior to calling them). The moment I said I will use a gift card they said: "You can't book it on that day, this is only for people that pay. I replied: "What do you mean for people that pay, for gift card you pay as well" then receptionist responded: "You can only use Friday and Sunday" otherwise you have to pay... The gift card terms were you may book all year long when the room is available. After going through several emails I couldn't come to agreement with them since they didn"t want to comply with gift card terms and were inventing reasons not to book us a room on desired date. I've never expirienced such a bad customer service. For the hotel itself I can't give a review since we decided not to visit it due to reasons above mentioned. less

This hotel is standard of best western chain but only something they might need to do is change pillows they all very soft hard to sleep , it’s good the room is big so can fit our luggages because we came to this town to send our daughter study so we do not know much hotel around then since it’s small town The food is good Japanese Sushi ,they have Thai food too but I think it’s too sweet since we are from Thailand so the food not taste according to us but anyway we enjoy Sushi more And one of the best in this hotel is friendly face from reception this girl do almost everything from my view we see her in f&b too and always willing to help guest ! I think if next time we are back to this hotel just because of Friendly Anderea The receptionists thank u for always understanding because we cannot speak French! less