Best Western Hotel Rallye

The hotel has seen its best times several decades ago. It is not expensive and not cheap. If you come in Covid time and would like to dine in their restaurant, it is better to book a table in advance. I would not recommend to take wok, if you do not like spicy food. Pad Thai is good but relatively expensive. If you like Thai food, my recommendation would be to order take away food from the restaurant on the opposite side of the road. If you wish a better view, ask room 53 or 41 and you get mountain view. Our friends asked to change the room at the reception and it was changed. Our room had a small fridge. If you need a supermarket, Migros is just 200 meters away. You can buy something for breakfast there. The breakfast at the hotel is a bit expensive - 18chd per person and not included in the room price. We had a double room but only one set of towels. My wife informed the personnel but we did not get the towels. Our room was not cleaned on Saturday. When we arrived, we found a dried cockroach in our bed... A kettle was not working. less

In the Gruyere area, very close to the famous cheese production center and to the Cailler chocolate factory, a decent, fairly cheap hotel. Free parking for guests, very convenient just in front of the entrance. Staff at the check-in very friendly but surprisingly unable to speak English (!!!)🤔 . We made it with a mix of German, French and Italian. Executive room for 3 was very spacious and decently furnished (typical BW design and setup). We noticed the absence of the TV remote control, of any drink or snack in the minibar and of the information folder (where you normally find checkout info, breakfast and restaurant service hours, menu, room service info, emergency numbers etc…). We thought most non-disposable things were removed as a COVID measure and didn’t ask. It was very surprising to receive an email the day after checkout asking if by chance we mistakenly packed the TV remote with our stuff 😳. A couple of notes about the hotel restaurant: although it claimed to offer French and Thai cuisine, in the menu there was only Thai food. Now, in the area of some of the best cheese in the world, in the very place of the Fondue, I sincerely doubt tourist are around for Asian kitchen… Anyway, the rice noodles and wok were quite good and the dessert (local) was excellent. Last comment about the breakfast, especially under COVID situation, I struggle to think about a hotel with restaurant that doesn’t offer a cooked, served breakfast! Not even eggs and bacon at the buffet! Also from a COVID-protection point of view this makes little sense: self-service buffet has been removed wherever possible in favor of served food under controlled conditions. Here they have a restaurant available but they go for self-service buffet with unprotected baskets for bread, brioches and fruit, shared tongs for serving and so on. This is quite puzzling. less

We arrived for 1 night at the end of February 2020. We booked the executive rooms. Upon arrival, the receptionist told us that we have free breakfast. We arrived at the restaurant the morning after, ate the cheap, lame and minimal continental breakfast only because it was included, and then upon checkout the rude reception manager “Marie” demanded that we pay 21CHF pp for this horrible breakfast. The rude Marie spoke to us in such rudeness, we couldn’t believe we were in Switzerland, a land celebrated for its good service. Would recommend never to go to this hotel, which is old and overpriced. less

I was supposed to stay at the the hotel for 2 nights and I had to cancel cause I couldn’t come to Switzerland. I called the hotel the day before my reservation to avoid cancellation fee and the receptionist made me paid cause they waited the morning after which was the day of my reservation to call me and make me pay for one night. I’m more than upset since I’m working in hospitality and never saw something like it. This hotel should be manage better and the staff should know their rules and regulations. I’m never gonna book this hotel again. less

Arrived at 1330 staff was ok. Opted for the big rooms with aircon. Executive rooms are quite big but still very simple. Beds are good. Shower is ok. Breakfast is soso. Alot of parkingplaces around the hotel. Unguarded. Aircon broke down at night. Staff gave a decution on price due to this, which was very nice. Still €177 a night plus breakfast. less