Horrific experience. Avoid this place
Let me just state that it is now 4:30 am and I am wide awake as this hotel’s air condition system is something straight out of the 1800s. We arrived at this hotel late in the evening after a very long... more
Let me just state that it is now 4:30 am and I am wide awake as this hotel’s air condition system is something straight out of the 1800s. We arrived at this hotel late in the evening after a very long trip to get here only to discover that their only available restaurant does not “operate” on Sundays. This is supposedly a 4 star hotel so the idea that the hotel cannot invest in providing its guests with food because it’s a Sunday is something ridiculous to say the least. We ended up having to drag ourselves to the closest place we could find why was a food court. Yes, our first night in Perugia and we ate a hamburger and junk food. The sheets and pillows are all stained with gray dirt. Apparently cost cutting has prevented this hotel from investing in new sheets so I guess they expect their guests to pack their own bed sheets with them. Horrible experience. Avoid at all costs less
GabriellaM856, Direttore vendite at Best Western Hotel Quattrotorri Perugia, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations and for any inconvenience occured during your stay.
As soon as you informed us about air conditioning not working properly in your room, the manager in duty provided another room.
When guests call us to book a table at our restaurant, we inform them that on Sunday our restaurant is closed.
There are many good restaurants in the nearby, not only fast food restaurants.
Regarding sheets we have new sheets and I am very surprised that you found stained sheets in both rooms.
If you need further assistance, please do not hesitate to contact me directly.
BEST WESTERN Hotel Quattrotorri Perugia
Tel. 0039 075 5171722