Convenient, good nights sleep , but could be a lot better
13/02/2017 HughMc, Cheadle, United Kingdom
Stayed here for the weekend with some friends.The hotel is just by the metro - Manzoni or a 15 minute walk from the train station. Reception was efficient and helpful - I went to my double room 519 =... more
Stayed here for the weekend with some friends.The hotel is just by the metro - Manzoni or a 15 minute walk from the train station. Reception was efficient and helpful - I went to my double room 519 = which is compact, but has everything you need shower, bidet, fridge, safe, flat screen TV, comfortable bed and shutters on the window but small! The shower also had a lot of the ceiling peeling off and some mould there to.
The breakfast was both good and bad -there was a wide choice of cereals, breads, meats, fruit, juices, a special area for children and cooked breakfast although the streaky bacon was very thick, the sausages a bit tasteless -there was also a pancake maker and syrup but no toaster and when I asked if I could have some toast I was told no. On the positive side the breakfast only cost 3 Euros. The bar was OK but a bit lacking in atmosphere, if staying here you might want to ask for a bigger room - some of my colleagues did better than me for the same price. less
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel President, responded to this review
Thank you for taking the time to write a review about the accommodation you received at our hotel.
We are deeply concerned that room condition did not meet your expectations; please accept our sincere apology.
I've personally spoken with the maître and with our housekeeper, so to avoid such unpleasant situations to occur in the future.
Guest satisfaction is the goal of our management, and we will do our best to meet that goal by improving and maintaining our hotel in its best conditions.
Concerning your room size, I regret you have not relied on our Reception Staff; my colleagues would have been pleased to change your accommodation, surely with a bigger room comparing to the one you had.
We are renovating many areas of the hotel to meet the higher standards of guest’s expectations, and we hope to continue to meet the standards of Best Western and thereby take pride in our membership in that chain.
We look forward to a future opportunity to better serve your lodging needs.
BW Hotel President
Roscioli Hotels Group - Rome