Great Location - Pity about the size of the room.
17/01/2017 30Kattang, Laurieton, Australia
Very convenient location and room, although small, was very clean. Complimentary breakfast with plenty of choices was a real bonus and you could also order espresso coffee. Within walking distance of ... more
Very convenient location and room, although small, was very clean. Complimentary breakfast with plenty of choices was a real bonus and you could also order espresso coffee. Within walking distance of Colosseum and Rome Termini. less
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel President, responded to this review
Thank you for having chosen our hotel and for taking the time to describe your experience.
We regret to read that during your stay some of our services were not completely satisfying to you.
Most of all, we’re sorry that you haven’t relied on our reception staff so to assist you by assigning another room more suitable to your liking.
We are very sorry about that as infact the hotel reception desk is available 24/7 to ensure to our clientele the best and complete service possible.
Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable.
Let us take this opportunity to inform you that we really appreciate your opinion and we consider them more than useful to continue to offer a quality service.
Hoping you'll give us a second chance to welcome you, we look forward to see you!
With our warmest regards,
BW Hotel President
Roscioli Hotels Group- Rome