Visitors must keep in mind that Poza Rica is not a wealthy town (in general), nor is it a tourist attraction. It's a working town, a regular town, not too different from many rural industrial towns in my native Tennessee. This hotel, in particular, is intended for business people (business MEN, in practice) who just want a basic place to stay.
I've visited this hotel twice. The first time, we stayed in a basic room. It was clean, but as other reviewers noted, the bathrooms in particular were past their prime. Not entirely pleasant.
This time, because of the strong dollar at the moment, we sprang for a suite. The suite is MUCH better. We were greeted with small gifts upon arrival -- a bilingual book about Veracruz and a vanilla bean, which makes a great present for folks back home. The suite itself is all stone; perfect for my allergies. Large double-paned windows with great natural light, and good air conditioning (a bit loud, but it drowns out the street noise.) Bathroom was in good shape.
Best of all, the owner has substantially improved the internet. The internet is "good enough" now. Streaming videos may freeze occasionally, but no issues with email, social media, etc. during our week-long stay. I like the restaurant, too. The Veracruz-style dishes were good, and the staff was friendly. Most of them are long-time employees. No problems with restaurant service.
Travelers should note that the staff, in general, does not speak English. Although my Spanish is rudimentary, this was not a problem at all. If necessary, you can use the front desk's computer to type questions into Google Translate.
Perhaps, when the price of oil rises again, this hotel's owner might be able to upgrade the regular rooms.
Overall, I recommend this hotel to business travelers who want a short cab ride to certain Pemex offices, who like homestyle Veracruz cuisine, and who enjoy a more authentic small-town feel. Get the suite, though. You'll be glad you did. less
Claudia L, Gerente at Best Western Hotel Poza Rica, responded to this review
Thank you very much for taking your time to give such a thourough description of our town and services. It will certainly show potential guests what to really expect.