WINTER REVIEW/STAY--54 degrees Fahrenheit tonight and NO HEAT
It's January 13, cold in the room, and there is NO HEAT. It's going down to 54 degrees F tonight. No heat and no space heaters available. Rooms are nice enough--small, no microwaves or refrigerator... more
It's January 13, cold in the room, and there is NO HEAT. It's going down to 54 degrees F tonight. No heat and no space heaters available. Rooms are nice enough--small, no microwaves or refrigerators--but appear clean, and the staff is very nice, but we're freezing! Kind of cancels out the good. Except for the no microwave and refrigerator, it would probably be fine in the summer if you're not staying long. Rooms are too small for a long stay. Someone described this as a businessman's hotel. I would agree. Internet is good. less
ventas freeman, Sales at Best Western Hotel Posada Freeman Zona Dorada, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.