No air conditioning in April
02/05/2019 jaXXXXXX779EI,
We arrived at 3PM on Easter Sunday and were immediately checked in. Room was warm but we just dropped our bags and I informed the receptionist that the air was not working. He stated it was locked a... more
We arrived at 3PM on Easter Sunday and were immediately checked in. Room was warm but we just dropped our bags and I informed the receptionist that the air was not working. He stated it was locked and he would turn it on for our return.
We returned after dinner around 9PM and the room was 80F and humid. The air did not work. I called down to reception and a new receptionist said she would unlock it. Five minutes later, since it still wasn't working we opened a window for relief. That relief unfortunately resulted in a handful of mosquitoes entering the room.
I went downstairs to confirm face-to-face and was told that since the window was open (which they could see) the air would not kick on. Which was great, but it hadn't kicked on prior. I told the receptionist we had already closed the window and she said the air should work any moment.
We never got air and after killing the mosquitoes we got some fitful sleep over the covers. So while the amenity is listed and I was promised it would be turned on, it was not. I would not stay at this property between April and October in the future. less
andreabig4, Direttore at Best Western Hotel Porto Antico, responded to this review
Dear Mr. Giaquinto
we are sorry for the inconvenience encountered but we would like to inform you about the problem with the air conditioning.
our staff will certainly have informed you about everything,
if the window is open, air recycling does not work, the windows must always be closed
With regard to air conditioning, in this period the system is still set on any heat requests and from May will be possible for the customer to set both hot and cold, however the hotel is always equipped with a primary air system that ensures continuous air circulation at a controlled temperature by injecting and continuously extracting air between the bedroom and the bathroom.
We hope to have you again as our guest and we are certain that we will be able to satisfy you and assure you of a special stay.
Best regards,
Andrea Quattrone
The Manager