I have never been treated in such a terrible and humiliating way in a hotel in my entire life, even though I travel regularly for work and pleasure and I stay in all sorts of hotels, including alleged... more
I have never been treated in such a terrible and humiliating way in a hotel in my entire life, even though I travel regularly for work and pleasure and I stay in all sorts of hotels, including allegedly four star hotels such as Best Western Hotel Piemontese.
Without any notice or information, I was thrown out of the hotel with my 3-year old son, my luggage and personal belongings having been packed into trash/laundry bags that awaited me at the reception desk after my return from a day out. The receptionists alleged I had inflicted damage to the room and was denied access to the hotel. They did not explain the nature of the alleged damage. My son did pee accidentally in the night in the bed (which was protected by a mattress protection) and a bit on the floor. I took the bed sheets off to dry. I cannot see how this would amount to any damage and even if, there are polite ways to address this kind of matters with the customer rather than throw them away and pack and throw their very personal belongings in plastic bags.
I was denied any opportunity to discuss with the hotel manager and I was shouted at by extremely rude reception desk staff. Needless to say, I was offered no assistance in relocating to another place, and this on a rainy December night (with a kind and luggage).
Thanks to this experience, I will never ever stay in a Best Western hotel again, and I will continue to strongly discourage my contacts and friends from booking a stay at the Bergamo hotel. less