27/08/2017 sh0rtbreakqueen, Sleaford, Lincs
Normally stay with my son and his family nearby, but this time it was more practical to choose a hotel. On arrival I was reasonably happy until I took a closer look at the bedroom and bathroom. Honest... more
Normally stay with my son and his family nearby, but this time it was more practical to choose a hotel. On arrival I was reasonably happy until I took a closer look at the bedroom and bathroom. Honestly the place was so dirty I could not accept the state of the room I had been given. I immediately informed reception, and the lady manager went to look and accepted that the room/ bathroom were unacceptable, and did have it all cleaned again, to some extent. I was very uncomfortable there even after the dusting etc had been done and can only say on the positive side, that the bed was very comfortable. The ladies on evening duty on each of the three nights I was there, were charming and helpful, but were responsible for everything in the bar and reception. Not my happiest hotel experience, and no advertisement for Best Western, which I thought would be a good omen. Never again. less
TheHagueEmma, Eigenaar at Best Western Hotel Petit, responded to this review
I am so sorry to hear this. The moment you arrived and complained, we went to your room and agreed, it was not as clean as it should have been. We cleaned the room inmediately, thanked you very much for your honesty and offered you a bottle of wine, which you greatly accepted. For three days we did our outmost to make you feel at home. I am very glad you liked the bed and my team.
Once again, we are very sorry that even after all we did to improve, you still were unhappy and rated us 2 bubbles.
Emma van Dorsten