Question the good reviews!
02/12/2018 summersjul48, Marina del Rey, California
We have been travelling through Europe for over 3 months and have been very fortunate with the different hotels we have chosen, small rooms, small bathrooms...no problem, all ok if clean, safe and fri... more
We have been travelling through Europe for over 3 months and have been very fortunate with the different hotels we have chosen, small rooms, small bathrooms...no problem, all ok if clean, safe and friendly.
Then we chose this Best Western! Black mould around sliding door and in the bathroom. Urine on the underside of the toilet bowl, leaking shower, a leaking kettle. Hey we aren't picky, we do expect clean and safe. The reason I gave this place 2 stars was due to a comfortable bed and we could boil an egg at breakfast. A manager or anyone could have seen those issues if a check on the room cleaning was performed. I don't know what to think of the high ratings for this hotel except maybe our room was the only one like that? less
direction p, Responsable Qualité at Best Western Hotel Paradou, responded to this review
Thank you for posting your review on the tripadvisor website.
It is with great care that we read your comment and are rather surprised because at no time did you come to see us in reception to make any claim, in which case we would have remedied the problem immediately.
The satisfaction of our customers is our priority and we deeply regret that your stay did not give you this satisfaction that you had legitimately expected. So please excuse us.
We still hope to see you again so as not to stay on this bad impression.
Beatrice - Quality Manager