A beautiful view but that's all
18/05/2018 mickathy, Northampton, United Kingdom
My friend and I visited this hotel for three nights recently. The view from the public rooms is outstanding but everything else was very extremely disappointing. With the exception of a lady called Da... more
My friend and I visited this hotel for three nights recently. The view from the public rooms is outstanding but everything else was very extremely disappointing. With the exception of a lady called Daniella on reception, and one waiter, the rest of the staff (all male) were unhelpful, miserable, and arrogant. We were told on our arrival that there weren't two rooms available on the same floor but after I found the shower in my room was broken, I was given a room two doors away from my friend. Our 'Comfort rooms' were situated at the rear of the building overlooking the concrete supports of the cliff face ten feet away. My friend 's shower flooded the floor (faulty seal) and the toilet in my second room wouldn't flush properly. The second room was also beneath Reception, which has a tiled floor. I was kept awake until late by the noise caused by people walking through there in their stiletto heels. There were private functions in the dining room/garden terrace overlooking the Bay of Naples on two evenings and we were made to feel very uncomfortable when we asked for a table on the terrace. We were obviously not welcome and although we were given a table, the waiter was rude and tried to clear the plates before we had finished eating. We considered this to be very wrong as the Hotel sells itself on the view and we felt that the staff were trying to deprive us of this facility in favour of the non-residents, even though that is what we had paid for. less
BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Mr .Mikathy.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We are very sorry for the discomfort had during the two dinners.
We are in a period following renovations, soon our hotel and restaurant will offer a very accurate service.
I hope that you will consider staying with us again so that we can have another chance to provide you with starting with a riche breakfast and superior experience for dinner
Hoping to welcome you again soon
BEST WESTERN Hotel Paradiso
Front Desk Agent
Angelo De Carlo