Superb location but horrible hotel
12/08/2018 Shayonti C, Amsterdam, Noord-Holland, Netherlands
When visiting Paris the location of this Best Western property is highly recommended. However the hotel is overpriced & simply disgusting & decor depressing. Black wall paper dinghy lighting old dirty... more
When visiting Paris the location of this Best Western property is highly recommended. However the hotel is overpriced & simply disgusting & decor depressing. Black wall paper dinghy lighting old dirty carpets is sure to take the thunder out of your visit to this fascinating city. Staff unhelpful & inefficient. Breakfast cold & stale, breakfast room chairs & tans tables uncomfortable. I had a dripping AC in the room it took them 2 days to change my room. Uncomfortable bed & pillows less
Sadjia N, Directeur général at Best Western Hotel Opera Drouot, responded to this review
Thank you very much for sharing with us your feedback regarding our location.
We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies for the various challenges that you experienced.
Your comment surprises us, you did not come at the reception in the morning, and we thought that you don’t want to change the room.
In the evening all the rooms are occupied and we can change the room only in the morning.
We hope you could try our hotel once again and allow us to provide you the superior customer satisfaction that we are giving to each and every guest that we have.
You will also discover the new carpets in the room.
Customer Relations Service
Best Western Opera Drouot ***