Great location but needs repairs
20/08/2017 karemed, Florida
Pros: Good location with ability to walk many places or take public transportation. Rooms good size for Europe. Renovated in 2012. Ariana at the front desk during the days was very helpful with ev... more
Pros: Good location with ability to walk many places or take public transportation. Rooms good size for Europe. Renovated in 2012. Ariana at the front desk during the days was very helpful with everything, gave directions and advice when asked.
Cons: They do not let you check in before 2 PM. We got there at 8 AM after a transatlantic flight and there was no flexibility with check in and at 3 PM one of our two rooms was still not available. Elevator is VERY loud. There are only 6 rooms on each floor so you cannot get away from the noise. The elevator was totally inoperable for almost 24 hours. The front desk clerks say the elevator is always like this and isn't likely to change. Had to walk up 5 flights of stairs. Breakfast is pricey at 5 euros for coffee and danish or 12 euros for eggs, breads, coffee and juice. The gal working the kitchen was not happy any of the 3 days we were there. She was grumpy, slamming plates and overall did not seem like she wanted to be there. Made it unpleasant for the guests. less
Sadjia N, Directeur général at Best Western Hotel Opera Drouot, responded to this review
Thank you for selecting our hotel for your stay in Paris.
I am delighted to read that your stay went well and that you seem to have enjoyed Paris.
I'm glad you found the rooms of a good size, that you appreciated Arijana's professionalism, she is acclaimed by everyone and I take this opportunity to publicly thank her for her investment with clients, colleagues and 'hotel.
I apologize for the elevator failure you had to endure, fortunately the necessary was done quickly and it was working in less than 24 hours.
I am very surprised to read your comment about the person in charge of the breakfast. It is Brigitte and Fatima who are responsible for it, they have been working at the hotel for 10 and 18 years and I can assure you that they are voluntary, caring and happy to live.
The whole team would be delighted to receive you during your next stay in Paris.