SURELY THERE ARE BETTER HOTELS AT THIS PRICE
I cannot understand how anyone can rate the location of this hotel as excellent. It is on a seedy looking street across from a boarded up washateria which is located next to a boarded up noodle shop!... more
I cannot understand how anyone can rate the location of this hotel as excellent. It is on a seedy looking street across from a boarded up washateria which is located next to a boarded up noodle shop! The street itself is very narrow and the traffic noise lasts all day long, well into the night. The breakfast is so meager that to charge 12 Euros for it is a crime. The reception desk is of no help. When I asked for an umbrella, the woman merely shrugged and there were none left. Every decent hotel has enough umbrellas to accommodate each room. Noise from the upstairs room kept us awake many a night. There is no lobby to speak of. Maid service is slow. All in all an unpleasant experience less
Sadjia N, Directeur général at Best Western Hotel Opera Drouot, responded to this review
Thank you for taking the time to submit a review regarding your recent stay with us.
We are disappointed to hear about your experience, as this is not the standard level of exceptional service or care we expect our guests receive. Reading your profile, we can see that you are used to leaving negative comments.
Our location is generally very much appreciated by our guests. In no case, the neighbourhood is "seedy", it is a lively area where it is pleasant to walk near the Jouffroy passage which leads directly to the main boulevards. The narrow streets are typical of the French capital.
Our staff do their best to prepare the rooms quickly and offer you quality services.
We hope that your stay in Paris allowed you to visit its amazing monuments.
Customer Relations Department
Best Western Opera Drouot***